What I do know for sure, is something that Ive found out just within the past few days:
As you guys know Ive recently had a line fault.. and for the past week or so my ISP have been saying that theyve been unable to run any GEA tests on my line - they dont even know at what speed Im syncing at, nevermind be able to see the amount of errors Ive been getting.
Ive been getting messages on my ticket such as
2:30pm, Friday 24 Oct 2014
I have attempted to test your connection and this is not allowing me to see the status check
8:04pm, Monday 27 Oct 2014
I have attempted to retest the line /snip/ it is not giving me any GEA results.
As you have mentioned your line is no longer DLM banded, to confirm this can you confirm the sync and throughput rates you are currently seeing. I shall attempt to retest this again tomorrow with the hope it will go through the system
6:12pm, Friday 31 Oct 2014
Line remains stable, unable to confirm sync. Not allowing GEA to complete, no issues apparent, PTTR passing, suspect resolved.
At which point it dawned on me that my ISP possibly cant get any info about my line because Im using my own router and not the BToR modem with BT Agent..
The only info they have is my IP profile from the PTTR test.
Its 100% certain that the ISP cant run the GEA service test when you use your own modem/router.