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Author Topic: Slow BT Total BroadBand Speed ALL HELP WELCOME !!  (Read 36327 times)

Broadband1

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Slow BT Total BroadBand Speed ALL HELP WELCOME !!
« on: February 04, 2008, 05:54:43 PM »

Hi everyone i've been on BT Broadband Option1 with the Supposedly good "BT Home Hub" :lol: is there any steps ican take to improve my 500k IP Profile as i have Low Attenuation And Fairly High SNR Margin
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roseway

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Re: Slow BT Total BroadBand Speed ALL HELP WELCOME !!
« Reply #1 on: February 04, 2008, 06:44:31 PM »

Hi there and welcome.

Have a read of http://www.kitz.co.uk/adsl/lowSNR.htm for some tips on optimising your setup (don't be put off by the references to low SNR, the advice applies anyway). If you could let us know your router stats we could suggest what might be achievable on your line.
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  Eric

Broadband1

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Re: Slow BT Total BroadBand Speed ALL HELP WELCOME !!
« Reply #2 on: February 04, 2008, 08:01:27 PM »

ok on my Home Network Setup im running on a BT HomeHub with a 54MB Wireless Belkin Adapter

DSL Connection 

 Link Information
   
 
Uptime: 0 days, 6:03:29
 
Modulation: G.992.1 Annex A
 
Bandwidth (Up/Down) [kbps/kbps]: 256 / 576
 
Data Transferred (Sent/Received) [MB/MB]: 21.00 / 68.00
 
Output Power (Up/Down) [dBm]: 12.0 / 11.0
 
Line Attenuation (Up/Down) [dB]: 13.0 / 26.0
 
SN Margin (Up/Down) [dB]: 21.0 / 30.5
 
Vendor ID (Local/Remote): TMMB / TSTC
 
Loss of Framing (Local/Remote): 0 / 0
 
Loss of Signal (Local/Remote): 2 / 0
 
Loss of Power (Local/Remote): 0 / 0
 
Loss of Link (Remote): 0
 
Error Seconds (Local/Remote): 28 / 0
 
FEC Errors (Up/Down): 0 / 21
 
CRC Errors (Up/Down): 0 / 62
 
HEC Errors (Up/Down): 0 / 1
 
 
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roseway

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Re: Slow BT Total BroadBand Speed ALL HELP WELCOME !!
« Reply #3 on: February 04, 2008, 08:20:30 PM »

Your connection speeds ('bandwidth' in your stats) look a bit odd, and much lower than should be achievable on your line with its fairly low attenuation. I suggest that you switch off the router, give it a few seconds, then switch it on again to see if it comes up with a better speed. You'll have to monitor your stats regularly to see if they change by a large amount at any time, for example when making or answering telephone calls, or when switching electrical appliances on or off. There seems to be something badly wrong, but it there are lots of possible reasons.
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  Eric

Broadband1

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Re: Slow BT Total BroadBand Speed ALL HELP WELCOME !!
« Reply #4 on: February 04, 2008, 08:28:13 PM »

I've just done that and seeing as you think those Stats should be getting higher speed then GREAT ;D but i have switched off all eletricals in my house and changed the Wireless Channels but no improvements.
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stevie

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Re: Slow BT Total BroadBand Speed ALL HELP WELCOME !!
« Reply #5 on: February 04, 2008, 08:43:51 PM »

I've just done that and seeing as you think those Stats should be getting higher speed then GREAT ;D but i have switched off all eletricals in my house and changed the Wireless Channels but no improvements.

It could simply be BT throttling you?
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Broadband1

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Re: Slow BT Total BroadBand Speed ALL HELP WELCOME !!
« Reply #6 on: February 04, 2008, 08:47:48 PM »

just for the record what  does throttling mean :( and please tell me I dont need to Call Indoia to sort it
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setecio

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Re: Slow BT Total BroadBand Speed ALL HELP WELCOME !!
« Reply #7 on: February 04, 2008, 08:58:59 PM »

It could simply be BT throttling you?

Surely the sync speed would not also be low if it was throttling. (throttling = they are slowing you down from what the line is capable of)
Sounds to me like a stuck bRas profile.
You won't only have to call India, you'll have to go through all their tests, and I don't know how you convince India to fix it ... I think you have to make level 2 support to do that. Maybe someone here has a shortcut.
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Broadband1

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Re: Slow BT Total BroadBand Speed ALL HELP WELCOME !!
« Reply #8 on: February 04, 2008, 09:03:30 PM »

Damn it last time i called India i couldn't understand anything they were saying and they were treating me as if i don't know the basics
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roseway

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Re: Slow BT Total BroadBand Speed ALL HELP WELCOME !!
« Reply #9 on: February 04, 2008, 09:11:45 PM »

No, it's not throttling, and it's not a stuck IP profile for the same reason. If it were either of these things the router would still be connecting at a much higher speed.

It seems to me that it could well be a faulty router. The upstream connection speed is also lower than it should be, and that's quite unusual. If it were caused by interference I would have expected a much lower noise margin. Would it be possible for you to beg borrow or steal a different router to try out?
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  Eric

Broadband1

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Re: Slow BT Total BroadBand Speed ALL HELP WELCOME !!
« Reply #10 on: February 04, 2008, 09:14:13 PM »

umm i've got a LinkSys Wireless Router i'll give that a go
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Broadband1

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Re: Slow BT Total BroadBand Speed ALL HELP WELCOME !!
« Reply #11 on: February 04, 2008, 09:20:04 PM »

Nope Still exactly the same stats and i used my Laptop to connect to my neighbours Wireless Access (BT Also) his broadband has High Noise in the 50+db range and hes getting about 3.4MB/s   :'(
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Broadband1

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Re: Slow BT Total BroadBand Speed ALL HELP WELCOME !!
« Reply #12 on: February 04, 2008, 09:33:07 PM »

Well whatever the problem is it's been happening since i got ADSL2+ back in ADSL2+ before that i was on Satellite Broadband maybe ADSL isn't for me
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roseway

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Re: Slow BT Total BroadBand Speed ALL HELP WELCOME !!
« Reply #13 on: February 04, 2008, 09:48:07 PM »

Are you sure you have ADSL2+? As far as I know, that's only available on cable.
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  Eric

Broadband1

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Re: Slow BT Total BroadBand Speed ALL HELP WELCOME !!
« Reply #14 on: February 04, 2008, 10:05:40 PM »

well i was told i was capable of some form of ADSL so i just assumed it was ADSL2+ but Hey i'm no expert really but is there anything i can do to improve my speeds or do i just have to live with 500k with "supposedly" good Line Stats
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