From our CEO, Joe.
Folks
As we work together to build Britain’s connected future, we’re investing to improve service and roll out fibre. We’ve also become more open and transparent about our performance. Today is another milestone for us.
I’m delighted to announce that we will be hiring a further 500 people – the majority of which will be permanent posts. This is on top of the 1,600 we announced in May (and largely now recruited) and the 300 additional modern apprenticeships. That means we are hiring 2,400 people this year alone. We’ll be able to fill many of the posts from the tremendous 25k+ applications we received earlier this year. It is a great credit to our organisation that so many people would like to join us, and thank you to those who recommended friends and family – it made a big difference.
We are recruiting more people so we can continue to build our network rapidly, and serve our customers better. Although it is hard to feel on a day when the workstacks are high, I do think we are making progress on service. The latest (Q2) performance data, that we share with Ofcom and CPs, shows a quarter on quarter improvement on most of our key service delivery measures, across our copper and fibre portfolios. We're also well ahead of Ofcom’s service level targets for new copper installations and repairs, which we have published today on our website. We’re aiming much higher than these minimum levels, but it’s an encouraging achievement, which we can improve as our new recruits are fully on board and come up to speed.
