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Author Topic: Plusnet outages  (Read 17364 times)

Chrysalis

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Re: Plusnet outages
« Reply #15 on: October 02, 2014, 12:28:43 PM »

seems a new gateway on plusnet, but I am going to have to hop as no ipv6 plus my net is very laggy atm not sure if due to zyxel or other issue.

164.core and normally my first hop is 14-15ms at best.

 1     1 ms    <1 ms    <1 ms  home.gateway [192.168.1.253]
  2    13 ms    12 ms    12 ms  164.core.plus.net [195.166.130.164]
  3    12 ms    12 ms    13 ms  irb.10.pcl-cr02.plus.net [84.93.249.82]
  4    15 ms    13 ms    13 ms  ae2.pcl-cr01.plus.net [195.166.129.6]
  5    13 ms    12 ms    12 ms  ae1.ptw-cr01.plus.net [195.166.129.0]
  6    13 ms    13 ms    13 ms  kingston-gw.thdo.bbc.co.uk [212.58.239.6]
« Last Edit: October 02, 2014, 07:06:19 PM by Chrysalis »
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kitz

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Re: Plusnet outages
« Reply #16 on: October 02, 2014, 06:58:50 PM »

Quote
164.core.plus.net

wth is that..  Ive never seen them use 'core' before..  are they hooking into a BTwcore rather than using one of their own gateways?
Its certainly not one of their usual locations.
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burakkucat

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Re: Plusnet outages
« Reply #17 on: October 02, 2014, 07:17:24 PM »

Ive never seen them use 'core' before..  are they hooking into a BTwcore rather than using one of their own gateways?

Performing a whois on the IPv4 address returns --

[whois.ripe.net]
% This is the RIPE Database query service.
% The objects are in RPSL format.
%
% The RIPE Database is subject to Terms and Conditions.
% See http://www.ripe.net/db/support/db-terms-conditions.pdf

% Note: this output has been filtered.
%       To receive output for a database update, use the "-B" flag.

% Information related to '195.166.130.0 - 195.166.130.255'

% Abuse contact for '195.166.130.0 - 195.166.130.255' is 'abuse@plus.net'

inetnum:        195.166.130.0 - 195.166.130.255
netname:        PLUSNET-CORE
descr:          Core Loopback Addresses
descr:          PlusNet plc.
country:        GB
admin-c:        PLUS1-RIPE
tech-c:         PNET2-RIPE
status:         ASSIGNED PA
mnt-by:         MAINT-AS6871
source:         RIPE # Filtered

role:           Plusnet Hostmaster
address:        PlusNet Plc
address:        The Balance
address:        2 Pinfold Street
address:        Sheffield
address:        S1 2GU
address:        UK
phone:          +44 114 2200084
abuse-mailbox:  abuse@plus.net
remarks:        ------------------------------------------------
remarks:        Please do NOT e-mail abuse to the contacts given
remarks:        here, e-mail them to ABUSE@PLUS.NET instead.
remarks:        All email sent to other listed addresses will
remarks:        be deleted!
remarks:        ------------------------------------------------
remarks:        Network Status and Information Page:
remarks:        http://status.plus.net
remarks:        http://support.plus.net
remarks:        ------------------------------------------------
remarks:        Support 24*7 Phone: (UK) 0845 140 0200
remarks:        ------------------------------------------------
admin-c:        SB195-RIPE
tech-c:         DS3916-RIPE
tech-c:         RM6084-RIPE
nic-hdl:        PNET2-RIPE
mnt-by:         MAINT-AS6871
source:         RIPE # Filtered

person:         PlusNet Ripe Admin
address:        Plusnet plc.
address:        The Balance
address:        2 Pinfold Street
address:        Sheffield
address:        S1 2GU
address:        GB
phone:          +44 114 22 00084
nic-hdl:        PLUS1-RIPE
mnt-by:         MAINT-AS6871
source:         RIPE # Filtered

% Information related to '195.166.128.0/19AS6871'

route:          195.166.128.0/19
descr:          Plusnet Technologies Ltd
origin:         AS6871
mnt-by:         MAINT-AS6871
source:         RIPE # Filtered

% This query was served by the RIPE Database Query Service version 1.75 (DB-3)


I don't know if that helps . . .  :-\

No mention of Beattie.
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Chrysalis

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Re: Plusnet outages
« Reply #18 on: October 02, 2014, 07:19:30 PM »

*wonders* if kitty is hopping to get the gateway :)
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HighBeta

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Re: Plusnet outages
« Reply #19 on: October 02, 2014, 07:33:10 PM »

Their's also playing around with a network filter.
« Last Edit: October 02, 2014, 07:52:47 PM by HighBeta »
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ejs

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Re: Plusnet outages
« Reply #20 on: October 02, 2014, 08:26:01 PM »

Quote
164.core.plus.net [195.166.130.164]

It just means plusnet haven't set up a more specific reverse dns entry. Other bng gateways have 195.166.130.XXX IP addresses in the traceroute (in that direction).
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kitz

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Re: Plusnet outages
« Reply #21 on: October 02, 2014, 08:36:14 PM »

*wonders* if kitty is hopping to get the gateway :)

yep..   look at the tracert..  looks good eh? 
Code: [Select]
Tracing route to kitz.co.uk [185.24.98.37]
over a maximum of 30 hops:

  1     1 ms    <1 ms     1 ms  ZyXEL.Home [192.168.1.1]
  2    12 ms    12 ms    12 ms  164.core.plus.net [195.166.130.164]
  3    20 ms    12 ms    12 ms  irb.10.pcl-cr01.plus.net [84.93.249.81]
  4    12 ms    17 ms    12 ms  ae2.pcl-cr02.plus.net [195.166.129.7]
  5    29 ms    12 ms    12 ms  ae1.ptw-cr02.plus.net [195.166.129.2]
  6    13 ms    14 ms    13 ms  195.66.237.228
  7    18 ms    15 ms    14 ms  switch-004.sl5.misp.co.uk [91.198.165.76]
  8    13 ms    13 ms    13 ms  kitz.servers.eqx.misp.co.uk [185.24.98.37]

Now look at TBB speedtest..    :-\



...  and look what happens when I try to download a file.. pretty damn p00.  The average speed was 32Mbps. >:(

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Chrysalis

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Re: Plusnet outages
« Reply #22 on: October 02, 2014, 08:45:49 PM »

yeah some performance issues at the moment.

I now know my laggy internet at the time tho was caused by the zyxel as you seen in my zyxel thread, and I couldnt get a speedtest to run for more than one second.

The main reason I hopped is that new gateway doesnt support ipv6.

central10.ptw-ag03 seems ok tho, full speed right now at 8.45pm and ipv6 capable.
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kitz

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Re: Plusnet outages
« Reply #23 on: October 02, 2014, 09:59:28 PM »

now on pcl-bng01 and still only getting average of 35Mbps on http unless I open multiple threads :(
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HighBeta

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Re: Plusnet outages
« Reply #24 on: October 02, 2014, 10:38:58 PM »

BT's "A-team" is now in charge of the BGN's....... so all will be running smoothly asap   :o :D
« Last Edit: October 02, 2014, 11:08:18 PM by HighBeta »
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Chrysalis

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Re: Plusnet outages
« Reply #25 on: October 07, 2014, 02:33:08 PM »

more ongoing

Quote
Service: Broadband
Posted: Tue, Oct 07 2014 at 12:41:38
Subject: Emergency Broadband Network Maintenance - Tues 7th October 2.00pm - 3.00pm

When's this work happening?
This afternoon, 7th October.

What does it affect?
Broadband connectivity.

How long will it take?
Expected to take 1 hour.

What does the work involve?
We're making some changes to parts of our broadband network.
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HighBeta

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Re: Plusnet outages
« Reply #26 on: October 11, 2014, 07:19:38 PM »

Seems another mx960 cascade is off to the races  this evening  :-[
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Chrysalis

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Re: Plusnet outages
« Reply #27 on: October 11, 2014, 07:32:13 PM »

oh boy, whats happened now?

might explain why my tbb graph is so clean today and such a flat speedtest, if half the customers cant connect O_o.
« Last Edit: October 11, 2014, 07:38:14 PM by Chrysalis »
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Chrysalis

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Re: Plusnet outages
« Reply #28 on: October 31, 2014, 10:05:11 AM »

more weirdness, today decided to do a speedtest, download was fine but upload was bad, it was on every repeated test.



Then I hopped gateways and surprise surprise, see the new result, again repeated.



I then looked at my tbb graph and its been littered with packetloss 24/7, strangely this wasnt affecting download speeds only uploads.  Now after the gateway hop the packetloss is gone.

ipv4



ipv6

« Last Edit: October 31, 2014, 10:09:18 AM by Chrysalis »
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LinnPlusnet

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Re: Plusnet outages
« Reply #29 on: October 31, 2014, 05:18:10 PM »

Hi Chrysalis,

This may be related to the IPv6 trial. Can you switch back to your normal username and see if that makes a difference at all please?

Thanks!

Regards,

Linn
Plusnet Customer Relations

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