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[Chrysalis]

I am not been sarcastic, you seem in a bad mood today.

[NewtronStar]

I am not been sarcastic, you seem in a bad mood today.

  you noticed it to, fecking spent 2 hours looking for a store that sells  4 - 5 meters of DSL cable RJ11 to RJ11 and zero results (PCWorld, Currys, Homebase, Tescos ,Argos and so on) they only sell the standard 2 meter stuff.

Why is it you need to purchase online for what you you need if thats the case then all city and town shops should just close and we will do it online 

You may need another ORE to visit your premises if and enginer has made a bollocks inside your cabinet, though give it 5 or so days before makeing that call.

[Chrysalis]

shops will try to stock as little as possible, they on death row in my view (not food and clothes), my city has loads of boarded up shops.

Monday is when the voice engineer will turn up.

[NewtronStar]

Monday is when the voice engineer will turn up.

Thats a good call CHRY get the phone line (voice) seen to first 

[NewtronStar]

Opps just been into the shed to-night and guess what I found 
RJ11 to RJ11 cable 4 meters  I have so much stuff in the old radio shack from oscilloscope to a 1950's valve transceiver the receiver end is working fine the last time i used it in 1982 

[Chrysalis]

today is 54mbit sync same DLM profile as yesterday, the errors have eased off now and they also did ease of yesterday afternoon as well, so if they dont come back the engineer will only see the lower sync but not a very high error rate.  I think I am still getting some small error bursts but not as big as 2 days ago.

[kitz]

Good luck today with the engineer

[Chrysalis]

copy and paste from tbb.

voice engineer been says line tests ok although he also said its noisy, left without doing anything and was moaning how his manager tells them to do test and leave.

So now need to get broadband engineer, the error rates since yesterday have gone to normal levels tho so now they not going to witness 1000s of crc errors. I will have to push for a fix based on sync speed.

Currently 53mbit on fast path, was at 75mbit albeit at 4db snr which probably translates to about 68-70 at 6db and estimate at 73.

--

the engineer was friendly and ran his test 3 times, he said his hands are tied if the test passes.  He also said he isnt broadband trained.

[Black Sheep]

You don't say if the 'Paste' from TBB is in relation to your own issue, or someone else's ??

Whatever way you look at it, if audible noise is heard whilst on-site by the engineer, then they have to go and FIX IT. They are only requested to close the job if the line tests pass AND the PSTN is quiet.
Them's the rules for 'Conscious Decision To Appoint' (CDTA).

[Chrysalis]

my own

[Chrysalis]

I am considering ordering a new line, get the cashback etc. from plusnet again for the new line also.  My neighbour in same building still has a easy full 80/20 sync.  It does seem to get visiting engineers to do any physical work is nigh impossible.  My location probably isnt helping as I am on a main road (so I dont think they even park near) and my junction box is near the roof.  The issue would then be paying for 2 lines as plusnet have a 18 month contract which I only started in new year of 2014. So its basically half way through.  But plusnet I wonder if will agree on the basis that its probably easier to get a new pair via ordering a new line than to push dozens of engineers out.

[GigabitEthernet]

I'm sure there are providers offering 12 month FTTC contracts now. Something to think about perhaps?

[Chrysalis]

just found this info

GEA Test Detail
Circuit ID   NA   Service ID   BBEU<censored by chrysalis>
Test Outcome   Fail
Test Outcome Code   GTC_FTTC_SERVICE_1603
Description   Downstream Line rate changed by 25% or more in the analysis period. Continue submitting trouble report.
Main Fault Location   DT
Sync Status   In Sync
Downstream Speed   53.9 Mbps
Upstream Speed   20.0 Mbps
Appointment Required   N
Fault Target Fix Time   
Fault Report Advised   Y
NTE Power Status   PowerOn
Voice Line Test Result   Pass
Bridge Tap   Not Detected
Radio Frequency Ingress   Not Detected
Repetitive Electrical Impulse Noise   Not Detected
Cross Talk   Not Detected
Profile Name   33M-67M Downstream, Interleaving Off - 10M-20M Upstream, Interleaving Off
Time Stamp   2014-08-30T08:15:00
Parameters   MIN   MAX   AVG
Down Stream Line Rate   54.2 Mbps   75.6 Mbps   69.1 Mbps
Up Stream Line Rate   20.0 Mbps   20.0 Mbps   20.0 Mbps
Up Time   18000 Sec   86400 Sec   68131 Sec
Retrains   0   1   0

Speed Estimate
FTTC   
Product status:    Enabled
Product RAG:    Green
Reason code:    G - FTTC is already enabled on this line
CAB #:    78
   
Speed:    69500

[Chrysalis]

plusnet did raise fault as well, and in last 2 hours dsl has been disconnecting on and off.

[NewtronStar]

plusnet did raise fault as well, and in last 2 hours dsl has been disconnecting on and off.

Did the Engineer give you a (How did you find our Quality of Service) form to fill in