Well at least I have an internet connection even though it is on ADSL and being with AAisp is the best isp I have been with,their attention to detail is unbelievable.Every tiny detail is planned and available to view online,from your connection details,usage,billing,its all there in your own portal.You can contact them via telephone,email,Twitter on their own online chat.Whichever you chose they reply very promptly.
Yes they aren't cheap but I personally am prepared to pay that bit extra to get top class support.Hopefully FTTC will come our way some time soon but I would still be hard pressed to leave AAisp and go back to a big isp with awful support.