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Author Topic: Plusnet outages report  (Read 2429 times)

waltergmw

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Plusnet outages report
« on: July 31, 2014, 04:54:35 PM »

Gentlefolk,

Service: Broadband
Posted: Thu, Jul 31 2014 at 16:41:41
Subject: Broadband Connectivity (82285) - NEW

At approximately 3:45pm this afternoon we experienced a significant drop in end user sessions across our broadband network.

This will have caused a large volume of customers to lose connectivity to the Internet. Reports from customers suggest that many had difficulty reconnecting and some may still be experiencing problems.

If you are struggling to connect to the Internet then please try powering off your modem or router for an hour or so before powering it back up and attempting to re-establish a connection to the Internet.

We'll provide another update later on this afternoon

Kind regards,

Adam Cassim
Customer Support
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waltergmw

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Re: Plusnet outages report
« Reply #1 on: August 01, 2014, 11:48:40 AM »

Now cleared

Service: Broadband
Posted: Fri, Aug 01 2014 at 09:50:08
Subject: Broadband Connectivity (82285) - Resolved

This is an update to the earlier posts about the connectivity problems affecting some of our customers.

All customers have now managed to re-connect to their broadband service and no further issues are apparent.

Please accept our apologies for any inconvenience this caused.

Kind regards,

Adam Cassim
Customer Support
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kitz

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Re: Plusnet outages report
« Reply #2 on: August 02, 2014, 12:38:31 AM »

Thanks walter
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