Hi,
So I live out in the countryside about 3.1km (5.1km by road) from the exchange. For however many years we've had the TalkTalk service here it has been terrible. When it works we get speeds in the 3Mbps - 4Mbps range, which isn't terrible, but we've always had problems with it dropping off fairly frequently, and massive speed fluctuations. TalkTalk are not particularly helpful, although they have attempted a number of fixes over the years.
We are going through a particularly bad period right now, with half-hour outages, constant small drop-offs, and speeds dropping down to the 0.6Mbps range. Last Monday they sent someone out who apparently fixed it, although as far as I'm aware nothing improved. At the moment it seems to be getting worse by the hour, although at the minute I write this it is functioning fine. I have opened a support thread (
http://community.talktalk.co.uk/t5/Unlimited-Broadband/Frequent-connection-problems-despite-it-having-supposedly-been/m-p/1373851) over at TalkTalk, although that has got me nowhere so far.
I'm including all the information I can think of, and would really appreciate it if someone here could give me some pointers on how to proceed.
My line has some crackle to it, but nothing major.
TalkTalk have recently changed the profile from 6db to 9db interleaved with no impact. Actually if anything it got worse, but it seemed to be heading in that direction anyway.
Our router is a Huawei HG533 - it is technically possible that it is the culprit, but we have also tested one other router and had the same problem. We've done all of the normal switching out of micro-filters and trying test-socket stuff.
Complete up-to-date-ish ping log. This was all captured wirelessly over a fairly okay-ish WiFi network, but pinging directly from the router's interface gives identical results. I doubt anyone wants to trawl through this, but here it is:
https://docs.google.com/file/d/0B0yBSsZl-MlwQ25ZZk5qUGdyczQ/editHere's my router's interpretation of events:
I'd really appreciate any pointers because while I'm technically capable from a programming perspective, networking is far from my area of expertise and I want to make sure I'm not making any dumb mistakes here. Also if anyone knows how to get TalkTalk to actually say anything useful other than [Template]4 custom words[Template] that would be useful.
Thanks.
P.S. Am I being dumb here, or is there no neater way to add hyperlinks to this post?