Yes i'm familiar with that error, It happened me a while back, at that time the plusnet copy profile was changing for no apparent reason, but i didn't have access to my line stats then, so had no proof that my connection hadn't lost sync , and that all apart from 2 of the "disconnects" that plusnet could see where in fact PPPOE session's (My hopping gateways ,a lot)lol the 2 losses of sync where i think DLM and one manual reboot of the modem, My connection has as far as i'm aware never lost sync for any other reason , even when there was a battery fault on the ptsn side resulting in total loss of voice service, no loss of sync or reduction in performance ,
I hope it's not another bout of sticking IP profiles too