Sorry to have been away for so long. I've been busy getting old!
I wonder if others have encountered problems using OUTLOOK, Outlook Express, Windows live mail, with the new BT offering replacing BT/Yahoo called BT Mail. What follows coincided with me being 'switched'
Let me say I have no difficulty with BT Mail other than it's not very user friendly, particularly if you want to check 2 or 3 accounts in one go. It sends and receives perfectly well on my Windows 7 PC and my old XP laptop. What it won't now do though is send out e'mails from any address on any computer connected to my BY home Hub 5. Change over from the HH5 to a G3 portable hot spot and the e'mails go well enough. Slowly but they go.
With the HH5 though I'm repeatedly informed that my outgoing server has rejected my password/username. (that works perfectly with (a) BT Mail itself, or OUTLOOK 2010 etc when not sent via the HH5.
BT off shore level 2 help have spent probably 3 to4 hours or more trying to find a solution, - and having deleted and reinstalled accounts, changed password and usernames etc, FAILED.
When they told me to reset the HH5 by poking it with a pin, I thought they had lost the plot but for a little while it seemed to have worked. Not today though, it was just a fleeting hope belonging to yesterday.
After a long screen sharing session with BT Level 2 help this afternoon they coincided the problem had beaten them and they could not be held responsible
for any 3rd party program a customer may want to use with their BT Mail which was a perfectly good platform for all e'mail activity.
SO where do I go from here/ If BT are not able to function on industry standard software, what do I do. Tell the ombudsman, Ofcom, my MP, the local Bishop. Or do I have to accept this BT Mail is just beta software and all will come good if I wait.