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[guest]

Personally I'd be inclined to leave because of the upstream speed TT provide.

I see what you mean - they do an 80/20 package, but not a 40/10, only a 40/2. I think I will move.

Exactly.

I have no idea of your household but 2Mbps upstream still leaves things in the "one other person can destroy the latency for others" range.

[kitz]

Good luck, whatever you decide to do eric.   
If it was me, in your position, I think Id be chomping at the bit to get it asap rather than wait for Sky or TT to purchase a GEA link.

[roseway]

Good luck, whatever you decide to do eric.   
If it was me, in your position, I think Id be chomping at the bit to get it asap rather than wait for Sky or TT to purchase a GEA link.

Thanks, and yes, I've decided. I'm going to get a MAC code. No doubt I'll have to fight my way through all their attempts to get me to stay.

[renluop]

Inquisitiveness strikes again! What's in it for TalkTalk to make them cripple upstream so much?

[kitz]

Its a cheaper wholesale product

[sevenlayermuddle]

Good luck, whatever you decide to do eric.   
If it was me, in your position, I think Id be chomping at the bit to get it asap rather than wait for Sky or TT to purchase a GEA link.

Thanks, and yes, I've decided. I'm going to get a MAC code. No doubt I'll have to fight my way through all their attempts to get me to stay.

It was easier than expected with Demon.    They did insist  that I had to wait for a callback from 'customer loyalty', which they said might take a couple of days, at which point I nearly argued.   But I decided to play along and in fact the call came within an hour or two.   I simply remained resolute, declined to get drawn into discussion of other options, and the call ended quite quickly with both parties remaining polite and dignified.   The code followed a few hours later, by email.

[NewtronStar]

Yes, I've been thinking about leaving TalkTalk because of the probable delay before they join the FTTC party at my exchange. I've asked them for a commitment on this, and if I don't get it I'll be requesting a MAC code too.

Talktalk Hmmm, I did the online FTTC order with TT everything went through ok just waited for the email weeks passed and got fed up had to call the customer services and after 45 minutes they said sorry we can't offer you FTTC and in two weeks I got my FTTC with BT ISP that was over two years ago and still no FTTC with TalkTalk   

[roseway]

@7lm: It turned out to be easy with TT as well. I baffled the guy with science - I told him my reason for moving was so that I can get FTTC without having to wait for TT to get around to installing the GEA link, and he just laughed and said I'd lost him so he would give me the MAC without any more arguing. In the event it turns out that MACs aren't used for transfers from LLU suppliers anyway, so I needn't have bothered.

[roseway]

@NewtronStar: That was another thing which concerned me as well. I've heard the occasional rumble that TT can take forever to install the GEA link in some smaller exchanges.

[kitzuser87430]

It was easier than expected with Demon.    They did insist  that I had to wait for a callback from 'customer loyalty

My experience with demon (for a client) was even easier....They also insisted that I had to wait for a callback....it never came....mac came next day.

Ian

[NewtronStar]

@NewtronStar: That was another thing which concerned me as well. I've heard the occasional rumble that TT can take forever to install the GEA link in some smaller exchanges.

Yes the reason that was given to me by the TT customer service team why TT cannot provide FTTC to my premises, and these were the words he used "our exchange is not cost-effective" 

[broadstairs]

Eric I'm interested to know if you will have to change phone numbers as well when you move?

Stuart

[roseway]

Stuart, it hasn't been confirmed definitely, but I should be keeping the same number. It started life as a BT number before I transferred to TalkTalk.

[kitz]

Eric I'm interested to know if you will have to change phone numbers as well when you move?

Stuart

It should be fine.  I moved my parents from MPF LLU to Plusnet earlier this year and they kept their number.  I asked for a Sim Provide.

The only person Ive heard who has lost their phone number recently is a neighbour of my parents - he moved from Sky to TT. Im not quite sure what went wrong, but he was also without broadband for a few weeks...  he was just having a moan when I was round at my parents and I didnt really want to get involved nor all the details. 

 

[kitz]

Ive just logged into my parents account and this is the info from their ticket

Dear Mr xxx
We now have all the details needed in order to place a simultaneous broadband order.

This means that we should be able to get your broadband service working within 48 hours of your phone line being activated.

These types of orders can fail on occasion. If that is the case we will be in touch and your order for the broadband will be submitted once your phone line is active. This will then take a further 5 working days to complete.

For our information the reference numbers are:

Broadband: xxxxx
Phone: xxxxx
SIM Code: xxxxx

If you have any problems or concerns then please reply to this ticket at http://contactus.plus.net or you can give us a call on 0800 432 0200 or on 0345 140 0200.

Kind regards,

XXXXX: MPF line - Please action:

Call features: WlrVoiceMail,WlrVoiceMail,WlrVoiceMail

The phone number xxxxxxxxxxx can be retained.