Broadband Related > Router Monitoring Software
Removing HG612 Modem stats 2.0
meteosat:
Hi folks,
Not able to unlock the modem at the moment and would like to remove the monitor stats program. The trouble is that on boot up of the Windows 7 computer two log files appear on the screen (actually I'm asked which prog I want to view them, but they are the router stats log files.
I have tried a re-installation and switching off monitoring - yet still they come!
Cheers
Bald_Eagle1:
That's a new one on me.
Nothing is actually installed as such when using the programs, so there is no uninstall program.
You should be able to simply disable or delete the task (HG612 Stats Program), either through the program's GUI or directly in Task Scheduler.
The programs & all folders can then either be left in-situ for future use or deleted.
I have no idea whatsover as to why any log files appear on booting up.
It's certainly not a feature of any of the programs.
Just for interest, what are the names of the log files that appear?
I wonder, have the logs or shortcuts to them somehow ended up in your Startup folder?
meteosat:
Thanks - this is the first few lines of the two files I get at each bootup.
When I save it in notepad it wants to save as 'program'
Files (x86)\HG612_Modem_Stats\Ongoing_Stats\ERROR.LOG_file_ERROR.TXT
Files (x86)\HG612_Modem_Stats\Ongoing_Stats\ERROR.LOG_file_ERROR.TXT
19/02/2014 15:37:06.25 - In [HG612_stats.exe] - After ini_parse(). ERROR.LOG status = 0, Files (x86)\HG612_Modem_Stats\Ongoing_Stats\ERROR.LOG_file_ERROR.TXT
19/02/2014 15:37:06.26 - ERROR.LOG successfully opened. Status = 1, Files (x86)\HG612_Modem_Stats\Ongoing_Stats\ERROR.LOG_file_ERROR.TXT
19/02/2014 15:37:06.48 - ONGOING-ISRUNNING-153706-345.TXT - There are 1 instances of HG612_stats.exe running. Status = 1, Files (x86)\HG612_Modem_Stats\Ongoing_Stats\ERROR.LOG_file_ERROR.TXT
19/02/2014 15:37:06.48 - ONGOING-ISRUNNING-153706-345.TXT - ** Continuing as there are only 1 instances of HG612_stats.exe running **. Status = 1, Files (x86)\HG612_Modem_Stats\Ongoing_Stats\ERROR.LOG_file_ERROR.TXT
19/02/2014 15:37:27.54 - ONGOING-ISRUNNING-153706-345.TXT - Now in exit. Status = 1, Files (x86)\HG612_Modem_Stats\Ongoing_Stats\ERROR.LOG_file_ERROR.TXT
19/02/2014 15:37:27.56 - ONGOING-ISRUNNING-153706-345.TXT - *** WSACleanup has completed. Files (x86)\HG612_Modem_Stats\Ongoing_Stats\ERROR.LOG_file_ERROR.TXT
19/02/2014 15:37:27.59 - ONGOING-ISRUNNING-153706-345.TXT - *** About to free(txbuf). Files (x86)\HG612_Modem_Stats\Ongoing_Stats\ERROR.LOG_file_ERROR.TXT
19/02/2014 15:37:27.60 - ONGOING-ISRUNNING-153706-345.TXT - *** txbuf has been freed. Files (x86)\HG612_Modem_Stats\Ongoing_Stats\ERROR.LOG_file_ERROR.TXT
19/02/2014 15:37:27.62 - ONGOING-ISRUNNING-153706-345.TXT - *** About to free(rxbuf). Files (x86)\HG612_Modem_Stats\Ongoing_Stats\ERROR.LOG_file_ERROR.TXT
19/02/2014 15:37:27.63 - ONGOING-ISRUNNING-153706-345.TXT - *** rxbuf has been freed. Files (x86)\HG612_Modem_Stats\Ongoing_Stats\ERROR.LOG_file_ERROR.TXT
19/02/2014 15:37:27.65 - ONGOING-ISRUNNING-153706-345.TXT - *** Now checking for resyncs - There are 1 instances of HG612_stats.exe running. Files (x86)\HG612_Modem_Stats\Ongoing_Stats\ERROR.LOG_file_ERROR.TXT
19/02/2014 15:37:27.67 - ONGOING-ISRUNNING-153706-345.TXT - ONGOING-ISRUNNING-153706-345.TXT DELETED - Status = 1, Files (x86)\HG612_Modem_Stats\Ongoing_Stats\ERROR.LOG_file_ERROR.TXT
19/02/2014 15:37:27.67 - ONGOING-ISRUNNING-153706-345.TXT - *** Scheduled Current_Stats logging is switched ON.
Can't see anything in the startup folder either for user (name) or public.
Cheers
Ronski:
That is very strange, I can confirm what BE1 said, nothing is actually installed (as in written to the registry) when you install the programs they are just copied to the directory of your choice.
Going by what you posted it looks like something is triggering one of the error log files to be opened when you boot , the Files (x86)\HG612_Modem_Stats\Ongoing_Stats\ERROR.LOG_file_ERROR.TXT text looks like part of the directory name, I say part because one would expect it to be Program Files (x86). This is not stored in the log files, so no idea where that is coming from.
Did you copy the program files into the Programs Files (x86) folder?
You can also look in System Configuration to see what is starting at system startup, press the start button and type System Config and you should see it appear in the list, select it then select Startup and see what is listed.
Also try deleting the HG612_Modem_Stats folder and it's contents, as you haven't logged any stats there's nothing to be lost. Also ensure the scheduled task is deleted, either from the GUI tasks menu, or directly from Windows 7 Task Scheduler.
meteosat:
Thanks for working with me and the suggestions.
To clarify:
I installed the package on my D drive - as the C is an SSD and I keep as much as possible away from it.
Hence when I was going through the setup procedure I altered the file paths to all read to the D drive.
There's no sign of a scheduled task.
I have been doing numerous selective startups now with msconfig, and have narrowed it down to about four possible progs, but as such none of them are directly related, which deepens the mystery.
I'll keep working at it, but don't want to completely stress the computer out with endless re-boots!!
And yes, I have removed the complete folder, unless it has written something to the C drive?
there are no new files being produced, just these two that keep appearing on boot-up - or at least they did until I enable selective boot-up (All the services produced a clean boot-up)
Cheers
Cheers
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