Any of you other guys/girls on plusnet had trouble with plusnet booking engineers, have they employed delaying tactics or refused?
Currently I have had a "BT wholesale database mismatch" stopping them booking an appointment for 2+ weeks.
Plusnet are stating they have no overide manual procedure, stating BTw have said twice be fixed in 72 hours and that if the 72 hours comes and isnt fixed there is no escalation procedure, so they are effectively stating this problem can last indefinetly and I could potentially never ever have a engineer regardless of severeness of fault, sounds believable?