Hope you don't mind me adding my tuppence worth.
After my lift and shift my target noise was reset to 6db.
I've just had a final SFI adsl engineer visit, who looked rather perplexed when i showed him my router logs, He kept saying it syncs at good speeds apart from the evening where it has poor sync's, so not that bad he thought.
I agreed yes, but what of my bras, ip throughput will never rise.
He looked confused, I added it would be fine if I was with talktalk as there is no 3day period.
When he visited he told me everything had been done, and phoned somewhere to check if a d-side swop had been done.
Was quite funny as apperantly loads of lines had been moved onto the new telegraph pole, but HQ knew nothing about it as there system had not been updated.
They where arguing with him that he had the wrong telegraph pole, as there was only one line on it, he almost lost it saying i'm looking at the bloody pole now and it has a half a dozen lines on it, lol.
Shows they don't keep the system updated.
He had no ideas what to try next, suggested fixed rate speed, i refused saying i'd lose out on upstream for my gaming.
He wanted to refer it to a REIN trained engineer, but said he hasn't a code to do that.
I suggested ringing my ISP rep for him, which I did.
He explained to my rep he had no code for REIN investigations, and this bit got me, he actually said we normally just con the EU (end user) off!
My rep told him he would call him back after he spoke to his boss.
He did stay for an hour plus chatting and drinking tea, lol.
He confused me, as although he said he wasn't REIN trained, he told me a tale where he was out in a area suffering disconnects on many user lines.
They found it by accident, well away from reported affected homes, was a guys dodgy sky box, blurting noise down the phone line, affecting loads of homes.
Sorry to waffle on.
:-)
