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[BritBrat]

What things should I do before install date and what should I make sure the enginner does?

Things not off to  a good start  so far as Openreach had my phone number associated to another address, that took some   sorting out and hope it is fixed or kit will not get here and engineer will go to the other side of the village.

[NewtronStar]

What things should I do before install date and what should I make sure the enginner does?

Things not off to  a good start  so far as Openreach had my phone number associated to another address, that took some   sorting out and hope it is fixed or kit will not get here and engineer will go to the other side of the village.

The Question you should ask is what do want before the engineer arrives.

1. do you want the FTTC modem and Router close to your Computer setup in a different room to where the master socket resides ?

2. do want the engineer to move the original master socket to a more accessable place ?

[burakkucat]

The Question you should ask is what do want before the engineer arrives.

1. do you want the FTTC modem and Router close to your Computer setup in a different room to where the master socket resides ?

2. do want the engineer to move the original master socket to a more accessable place ?

And for either of those two options, you will need to ensure that your chosen CP/ISP has selected the home wiring solution within the order that they have submitted to Openreach.

[waltergmw]

@ BB,

It would be a good idea to record (i.e. screen save) the BT Wholesale estimator figures too to compare hopefully with the estimates before the recent clean & dirty change.

If you don't want the complexities of the home wiring solution, you can always install your own long ethernet cable even up to near 100 m if required.

Kind regards,
Walter

[BritBrat]

Openreach Where and When now states accepting orders.
http://www.superfast-openreach.co.uk/where-and-when/

But mine has had to be canceled as my phone number and the address that goes with it are wrong although we have been getting bills sent to us for over 25 years.

First BT India said they had sorted but I think they say anything to end the call.

Then BT Order department said they fixed it but  when I asked later thet said it was not and order had to be canceled in order for an engineer to assoiate correct address with our phone number.

Result so far total shambles by BT and now I am tinking of using someone else but I need Openreach to make sure everything is correct first.

So is their anyone here who has access to the line details and address assoiciated to it?

I would only give my details to long standing members here.

[pettaw]

Sounds like you need to escalate it to me. Make a complaint by email to the Chief Executive of BT Group. Don't worry you won't disturb him but what will then happen is the 'executive level complaints' team will pick up the trail and investigate for you. They have much more power than BT India and can chase Openreach to make sure that their data is correct AND BT Retail gets the order correct.

One of the most stupid things about the current way of working is that we, as customers can't contact the network teams at Openreach directly to iron out things like this and we have to rely on network teams at our ISPs being switched on enough to realize what's happening which is not easy sometimes.

[BritBrat]

Still not resolved and BT retail are trying again.

I have aslo contacted the CEO of Openreach.

You know that Watchdog video a week or so back, well guess who my MP is?  I  may have to give him a call.

[BritBrat]

Got connected today with fiber but at the moment would like my ADSL back as it would be faster.

BT hub 5 would not connect so engineer conected a modem between hub and line, I wonder if it would not connect because of this speed/connection problem?

He had to go back to cab as my phone would not work after he started, then he wired up extensions wrongly.

My line has been rock steady for 3 years or more.

[guest]

That looks like you're still on ADSL 

[burakkucat]

I wonder if it was a proper Openreach technician who performed the installation? 

From what I've read, it has all the hallmarks of a numpty sub-contractor. 

[NewtronStar]

That looks awful BritBrat, what was the estimated speeds for FTTC ?

[BritBrat]

I wonder if it was a proper Openreach technician who performed the installation? 

Nope Kelly Comunications I think.

And I keep getting disconects, had one when I tried to post this.

That looks awful BritbBat, what was the estimated speeds for FTTC ?

55 down, there is a attachment on this site.
http://forum.kitz.co.uk/index.php?topic=12541.msg250641#msg250641

I have been told I have to wait 3 days and some say 10 days before any notice will be taken.

Is that correct?

I can see this being a problem to next year.

By the way the enginner connect my extension wiring wrongly and its only two wires.

[NewtronStar]

BT hub 5 would not connect so engineer conected a modem between hub and line, I wonder if it

this worrys me as the HH5 is and all in one FTTC modem and router, you said the engineer connected a Modem between hub and Line.

what is this modem ?

[BritBrat]

Not the Huwia is it ECO?

Its a Fibre modem, the HH5 would not connect.

My BT says I have no internet or phone, lets see  what happens after midnight.

[NewtronStar]

Not the Huwia is it ECO?

Its a Fibre modem, the HH5 would not connect.

My BT says I have no internet or phone, lets see  what happens after midnight.

It look like an ECI FTTC Modem from the sounds of it, yes you could wait, but from my knowledge the BT engineer has to switch you over from ADSL to VDSL before he/or she installs the FTTC equipment and it does look like this has not happened your still on ADSL.