In your opinion. (Edit: In response to Rizla, as Alec added during my reply).
Of course, like any mega-business, there are lots of things that aren't right. But, the main concern raised on WD last night, was the restriction of direct access from EU to Openreach. IE: Having to always go through the ISP.
Not entirely a mess all of our own making, this process was agreed to be the way by all ISP's, and Ofcom to boot.
I thought there could have been a lot weightier arguments against OR shown last night, but that didn't happen. They did add the obligatory 'Frail old man', who can't survive without broadband for impact though. Before you jump down my throat as cruel and heartless, I've seen it all before a million times over. It's what the media do best. They're not going to show the interview with the 'Frail old man' who understands that he may have to wait for services to be restored.
Like I say, opinions are ...... just that. I, along with a good few thousand more, have the inside track on where we do things badly, and alas, that never gets air-time. we need a whistleblower.