Hope this is the right forum - not sure whether it should be here or with the fibre questions.
I have had a new BT line installed today, terminated in a BTOR NTE5 with I-plate.
This is now connected via the I-plate terminals 2 (blue/white) and 5 (white/blue) and a length of CAT5E to another NTE5 fitted with a supplied I-plate. The wires are connected to this socket at the main incoming A (white/blue) and B (Blue/white) terminals on the back of the socket. An RJ11/RJ11 cable then connects from the I-plate to the hg612 modem. The problem is that while the phone connection to the second NTE5 is fine, the VDSL is not reaching the modem.
I assume that I have made a basic error but I can't think where at the moment. Grateful for any advice.