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Author Topic: HG612 modem firmware update & band plan changes October 2013  (Read 21557 times)

Chrysalis

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Re: HG612 modem firmware update & band plan changes October 2013
« Reply #30 on: October 17, 2013, 03:40:49 PM »

I have a XP vm, I can test if you struggling for XP testers.

Please give me instructions to mirror your setup, and what to look out for.

note my modem is on old firmware.
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Bald_Eagle1

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Re: HG612 modem firmware update & band plan changes October 2013
« Reply #31 on: October 17, 2013, 05:39:14 PM »

If your IsRunningVB program can be adapted to list ALL running processes, we could do away with tasklist.exe altogether.
Is that feasible?
« Last Edit: October 17, 2013, 06:23:14 PM by Bald_Eagle1 »
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NewtronStar

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Re: HG612 modem firmware update & band plan changes October 2013
« Reply #32 on: October 17, 2013, 07:22:30 PM »

installed those files into my vista v1.1 stats no windows errors pop ups and task schedule is running and current graphs fine but still no ongoing stats are being logged



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Ronski

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Re: HG612 modem firmware update & band plan changes October 2013
« Reply #33 on: October 17, 2013, 07:25:26 PM »

If your IsRunningVB program can be adapted to list ALL running processes, we could do away with tasklist.exe altogether.
Is that feasible?

I've found a suitable method, and adjusted it accordingly - file attached, it will create info.txt and list just the process names, no other info.

I've tested it on XP,W7,W8 & WHS 2011
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NewtronStar

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Re: HG612 modem firmware update & band plan changes October 2013
« Reply #34 on: October 17, 2013, 07:31:31 PM »

If your IsRunningVB program can be adapted to list ALL running processes, we could do away with tasklist.exe altogether.
Is that feasible?

I've found a suitable method, and adjusted it accordingly - file attached, it will create info.txt and list just the process names, no other info.

I've tested it on XP,W7,W8 & WHS 2011

Oh dear you have not tested it on vista !
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Ronski

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Re: HG612 modem firmware update & band plan changes October 2013
« Reply #35 on: October 17, 2013, 07:36:09 PM »

I'll leave that to BE, if he can get his hands on his wife's laptop  ::)
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NewtronStar

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Re: HG612 modem firmware update & band plan changes October 2013
« Reply #36 on: October 17, 2013, 07:43:55 PM »


Ending the stuck process allowed logging to continue & I have now installed the latest version on the Vista laptop.
It is running happily at the moment.
.

what did you do to end the stuck process on Vista ?

I will also boot into windows 8.1 preview and amend those files and let you know if any errors come into play  ;)

edit never mind the error on Vista windows has just come on screen  :(
but the xlog file has appeared in ongoing folder

edit sorry to keep editing but the modem_stats files has not been created in the ongoing stats folder which is very strange.
« Last Edit: October 17, 2013, 08:01:03 PM by NewtronStar »
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Bald_Eagle1

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Re: HG612 modem firmware update & band plan changes October 2013
« Reply #37 on: October 17, 2013, 09:30:51 PM »


what did you do to end the stuck process on Vista ?


Run Task Manager, Right click on HG612_stats.exe & click "End Process"


Quote
I will also boot into windows 8.1 preview and amend those files and let you know if any errors come into play  ;)

edit never mind the error on Vista windows has just come on screen  :(
but the xlog file has appeared in ongoing folder

edit sorry to keep editing but the modem_stats files has not been created in the ongoing stats folder which is very strange.


It looks like the get_data() function failed each time.


The attached version may not fix that, but it will hopefully show exactly where it failed, so I might be able to suss out what to do about it.


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Bald_Eagle1

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Re: HG612 modem firmware update & band plan changes October 2013
« Reply #38 on: October 17, 2013, 09:38:56 PM »

I have a XP vm, I can test if you struggling for XP testers.

Please give me instructions to mirror your setup, and what to look out for.

note my modem is on old firmware.


Thanks for the offer, but it's modems with the new firmware that seem to be causing these issues.
If I'm not mistaken, you have chosen to block any updates on your HG612, haven't you?

The default setup is just fine, as long as the latest program test versions are used.

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Bald_Eagle1

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Re: HG612 modem firmware update & band plan changes October 2013
« Reply #39 on: October 17, 2013, 11:49:27 PM »

Update:-


I started seeing almost identical issues with my own connection this evening, after running quite nicely all day.

I didn't realise this when I was attempting to resolve the XP issues, but now it has happened to me, I think I might have tracked down the issue.

The get_data() function runs through a loop a few times until it has obtained all the data.

It used a buffer of 1024 maximum bytes per run.

I increased the buffer size to 2048 bytes & it suddenly started behaving properly again.
i.e. It seems that the new firmware now (sometimes) delivers more than 1024 bytes per run.


I don't know whether this will act as a permanent fix or not, but I have attached yet another version of HG612_stats.exe if anyone wishes to try it out.

The usual error log files would be appreciated if providing feedback.

I have also attached the latest 24 hours montage for 'interest'

Ignoring the gaps from when the program was misbehaving, there has been quite a change in some of the stats delivered via this firmware update, namely DS Interleaving depth, DS Signal attenuation & DS Bitswaps.

It has produced a DS tiny sync speed increase, although that may have just been due to it resyncing at a 'quiter' time of day (04:36 this morning).

« Last Edit: October 18, 2013, 12:00:40 AM by Bald_Eagle1 »
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NewtronStar

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Re: HG612 modem firmware update & band plan changes October 2013
« Reply #40 on: October 18, 2013, 12:54:17 AM »

Sorry BE1 running it now on Win8.1 the move from Win8.1 preview to full 8.1 took longer than expected  :D
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NewtronStar

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Re: HG612 modem firmware update & band plan changes October 2013
« Reply #41 on: October 18, 2013, 12:56:56 AM »

OK BE1  :clap2: I can see ongoing stats coming in  ;D

No errors as yet on screen and some error logs for you ->
and using the latest HG612_stats.exe you posted and seems stable after 40 minutes of logging will try it out on Vista tomorrow

cheers

edit:   :clap: the ongoing stats are also starting to come in on Vista very good work BE
« Last Edit: October 18, 2013, 01:56:22 AM by NewtronStar »
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Chrysalis

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Re: HG612 modem firmware update & band plan changes October 2013
« Reply #42 on: October 18, 2013, 12:31:44 PM »

I have a XP vm, I can test if you struggling for XP testers.

Please give me instructions to mirror your setup, and what to look out for.

note my modem is on old firmware.


Thanks for the offer, but it's modems with the new firmware that seem to be causing these issues.
If I'm not mistaken, you have chosen to block any updates on your HG612, haven't you?

The default setup is just fine, as long as the latest program test versions are used.



no worries and yep I killed BT agent.
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Ronski

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Re: HG612 modem firmware update & band plan changes October 2013
« Reply #43 on: October 18, 2013, 03:30:26 PM »

BE, I didn't spot your update until lunchtime  :no:, but since installing it's been running fine, prior to that it had crashed every time I'd run it recently. So it is certainly looking like you might have fixed it  :thumbs:

I'll leave it running over the weekend and see how it's going on Monday.

It very strange how it works fine in other OSes but caused problems in XP, also it only crashed (in my case) after writing the log.

Did you see my TaskListVB program a few posts back?
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Bald_Eagle1

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Re: HG612 modem firmware update & band plan changes October 2013
« Reply #44 on: October 18, 2013, 06:06:45 PM »

BE, I didn't spot your update until lunchtime  :no:, but since installing it's been running fine, prior to that it had crashed every time I'd run it recently. So it is certainly looking like you might have fixed it  :thumbs:

I'll leave it running over the weekend and see how it's going on Monday.



That's great news  :) - fingers crossed.........

Quote

It very strange how it works fine in other OSes but caused problems in XP, also it only crashed (in my case) after writing the log.


Maybe as cumulative stats build up over a few hours/days, the harvested data ends up too large for the original buffer size.


Quote

Did you see my TaskListVB program a few posts back?


I did indeed & I have tested it as working just fine.

I'll include it instead of tasklist as soon as I have confidence that the updated program(s) are definitelly running reliably.

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