Hi Kitz (and everyone!), probably a username you remember from long ago on ADSLguide
My apologies for bringing up an old topic that hasn't been posted on for a while, but it seems to exactly match my issue and I've not found another more suitable.
I too am just about to migrate from BE to PlusNet, and have had a similar issue. As some background, I'm only migrating the broadband (ADSL2+) from BE to PlusNet, and the phone line is staying BT.
On Tuesday night (21/01) I requested my MAC from BE, and that arrived by email on Wednesday morning.
Last night (22/01) I placed an order for PN Business Unlimited and supplied my Mac code
This morning (23/01) I received an email from PN saying that the broadband will be activated on the 30/01, and a text saying the same. I also received a text from BE saying my broadband will be terminated on 29/01 (a day before the PN date?) and email from BE saying "BT has told us that there is an ongoing cease for your landline. The cease date is 29/01/2014".
Plusnet tell me there isn't anything showing in their system that would have caused that and it all looks fine to them, but they (understandably) can't see anything about the phone line side of things as it isn't with them, but they also fully understood the concern and issues that a cease could cause.
They've suggested calling BT and BE to find out what is going on (I'm not the BT line payer so that's going to be fun to explain that one to them as they'll no doubt not want to talk to me, but it is another person in the same household so at least it shouldn't be too difficult...), but before I call them, can anyone here confirm if the BE email is purely a worrying spurious message that doesn't mean very much in the situation I've described above, or if it's the first signs of something that has gone very wrong and the best way for me to solve it (eg: who actually needs to sort it out of the 3 companies)
PN also mentioned that the date on the order is actually down as the 28th (the date the sign up process let me pick) and then also said the 29th, but neither of those dates seem to match up with the 30th that was sent by email and text this morning, so confusion all round there for me...
Thanks,
Simon