Just documenting this because Ive just spent 1.5 hrs on the phone to various people trying to find out what is going on. Hopefully it will serve as a record for others as they also come off Be*
This is the email from Be* which started it
Looks like something's gone wrong! BT have told us that there is an ongoing cease order for your landline.
The cease date is 19/07/2013. Please check with your telephone provider what the reason is and contact us on 0808 101 3430. Please bear in mind that if our service gets disconnected, we may need to charge you a £25 re-connection fee as we'd need to send a BT engineer to your local telephone exchange.
Phoned up new ISP who advise me they haven't done anything with my landline
yet and only placed an order for broadband migration. Guy at Plusnet checked and double checked for me - understanding the implications of a cease.
Phone up Be* to advise them that perhaps this mail has been sent out by mistake, but Be* say theyve been notified that there is a cease of service on my landline. I cant quite determine if 'cease of service on my landline' means cease of landline which the email implies... or if it could be a cease of broadband service on my landline. Either way it should
not be a cease, but should in fact be a migration.
Be then tell me that I havent advised them that Im leaving.. which I damn well did... I went through all the sales spiel when they then passed me over to retentions and tried to offer me a deal with Sky.
Plusnet assure me they have used my MAC and it should be a straight forward migration, perhaps Be have sent out wrong email.
Finally call to BT - and being passed around various depts who confirm that they cant see any cease order on my line although they can see that a change of broadband providers is in progress.
So hopefully no cease, and its just very misleading info from Be