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Author Topic: Advice please on strange networking issue in W7  (Read 12097 times)

broadstairs

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Advice please on strange networking issue in W7
« on: June 13, 2013, 08:08:12 AM »

I have W7 on my laptop and recently bought a new photo printer which will connect wirelessly to the network. It is a Canon CP900 with wireless and USB connectivity and is supported for wireless on W7 SP1 (which is installed), also supports printing from my Android phone wirelessly using a Canon app. Now having setup the printer to connect to my wireless AP I was able to connect to it and print from my phone. Next was to try to install it on the W7 laptop. PC support for wireless is only using W7 or Mac, XP only supports USB connection.

Running the installer it starts the driver installation process and asks whether I am using a wireless connection, after confirming it is wireless it the does absolutely nothing, the driver install never ends and the printer does not appear as one of my available printer devices. I have also tried an alternate copy of the driver install from the Canon website but this behaves the same way.

Looking at the laptop I opened the explorer and displayed the Network which shows connected devices, low and behold it shows the CP900 and selecting its properties it correctly displays the device and its IP address. I can also ping the printer OK. Looking into the running services on the laptop the wireless zero config service to discover wireless devices is running.

I have opened a report with Canon but so far only got a response from level1 support going through their check list and now the report has been passed to level 2 support who have not yet replied.

Has anyone got any more ideas about things I might have missed here?

Stuart
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ColinS

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Re: Advice please on strange networking issue in W7
« Reply #1 on: June 13, 2013, 08:52:47 AM »

Anything in the installation log that gives you a clue? I have seen/had similar instances of installs hanging like that but I can't remember anything specific about what the issues were.  Sorry not to be of more help.  :(
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broadstairs

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Re: Advice please on strange networking issue in W7
« Reply #2 on: June 13, 2013, 09:15:45 AM »

I'm not sure anything gets logged, at least I've not found anything yet. I'm hoping Canon level 2 will come up with something.

Stuart
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ColinS

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Re: Advice please on strange networking issue in W7
« Reply #3 on: June 13, 2013, 01:27:47 PM »

If it uses Windows Installer then quite often there is a log left in the Temp directory.
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kitz

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Re: Advice please on strange networking issue in W7
« Reply #4 on: June 13, 2013, 06:19:58 PM »

It seems weird that you have no probs with the android device, so (obviosly) guessing its a problem with the win7 driver installation.  Sorry that I can't come up with any helpful suggestions.  Hope canon are able to help. 
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broadstairs

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Re: Advice please on strange networking issue in W7
« Reply #5 on: June 13, 2013, 06:22:14 PM »

Thanks for all the suggestions. I've not found any log files anywhere. I've now heard from level 2 and they said turn the firewall off - well if he had read all the conversations with level 1 he'd know I'd already done that and it did not fix it  >:(

Stuart
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broadstairs

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Re: Advice please on strange networking issue in W7
« Reply #6 on: June 14, 2013, 06:09:16 PM »

I am losing the will to live over level 2 support from Canon. Today they suggested for the umpteenth time that I install the driver from their website and then said if it still hangs Windows 7 is at fault. Well I told them I disagree, if their program never ends then something is wrong with it. If it cannot find the printer which Windows 7 has found and displayed on the network then it should end with an error! They are saying there must be a Windows error causing the problem, well this is the ONLY thing which does not work and I was at least hoping they might suggest a few things to check but no sloping shoulderes is all I get  >:( >:( >:(

Stuart
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burakkucat

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Re: Advice please on strange networking issue in W7
« Reply #7 on: June 14, 2013, 06:56:16 PM »

If I was in your situation I would now be asking Canon to provide the source-code, so that I could find and correct the error.  ::)
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kitz

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Re: Advice please on strange networking issue in W7
« Reply #8 on: June 15, 2013, 12:34:16 AM »

If I was in your situation I would now be asking Canon to provide the source-code, so that I could find and correct the error.  ::)

TBH this is not an option for most people... they wouldnt have a clue where to start..... users should not have to look at compiling their own source!

I've just done a very quick google and it seems that Canon have been very lapse when it comes to the drivers for the CP900.   It doesn't work with win8 and cannon have no plans to provide drivers...  And although it works with iOS, mac users are having problems with Mac OSx

Surprisingly pRetty damn shoddy support from canon :no:
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burakkucat

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Re: Advice please on strange networking issue in W7
« Reply #9 on: June 15, 2013, 12:52:04 AM »

TBH this is not an option for most people... they wouldnt have a clue where to start..... users should not have to look at compiling their own source!

I agree. Absolutely.  ;)
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renluop

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Re: Advice please on strange networking issue in W7
« Reply #10 on: June 15, 2013, 07:24:50 AM »

Does that defect make it "not fit for purpose", perhaps? And being, I assume less than six months old rejectable without OP having to give a reason?
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broadstairs

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Re: Advice please on strange networking issue in W7
« Reply #11 on: June 15, 2013, 08:35:36 AM »

Well I suppose I could try that but the printer actually works very well via USB or using the card slot or direct USB connection without a PC so that is not a track I want to go down. The hope was that the W7 lappy would be able to print via wireless as the printer is normally upstairs and the lappy used downstairs. The printer is small and very light so taking it downstairs when needed is not a problem. However the software/driver should work, its been out in the USA for a while and I guess some at least have it working via wireless.

Stuart
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HPsauce

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Re: Advice please on strange networking issue in W7
« Reply #12 on: June 15, 2013, 09:13:37 AM »

Have you tried installing it as wired then changing the configuration to wireless later?

I'd do that to get the drivers into W7 and check it works OK.
Then disconnect the cable and make the change to wireless via the control panel on the printer to connect it to the wireless network, then look for it in W7 using standard W7 Add a Printer and following the wireless wizard.

I've had to do that a fair few times. Only recently have I seen wireless printer installs that run reliably without needing a cable initially.
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broadstairs

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Re: Advice please on strange networking issue in W7
« Reply #13 on: June 15, 2013, 10:03:42 AM »

Nice idea but I cannot get W7 to detect the printer when doing an Add Printer and specifying a network printer despite the CP900 showing up under Other Devices on the network screen. When I check properties on the network screen for the CP900 it shows the correct IP address which I can ping OK.

I'm going to have to hope I can get Canon to come up with something.

Stuart
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HPsauce

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Re: Advice please on strange networking issue in W7
« Reply #14 on: June 15, 2013, 10:32:00 AM »

Uninstall software, factory reset the printer and start again. Could it actually be faulty?

Or you may indeed have a corrupt W7.  :-X
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