Thanks ryant,
Your advice is timely as I'm going backwards with this issue, as I'll be contacting the complaints lady in the next few days.
Broadband speed has been declining ever since the phone was "fixed", and is now terrible compared to what it was before. Tonight its crawling along - sub 14 Mb download. I show below some of the data/evidence I have.
One of my neighbour's seems to have had his phone knocked out when my phone service was restored. It may have been a coincidence, but........He now gets nothing but "white noise" on his phone. The broadband is also u/s - his service provider is Eclipse who from what he says are not happy bunnies about all of this performance.
It seems to me that OR are really struggling to fix these problems. The communication between BT and OR seems terribly poor to me.
Regards
BBN
BROADBAND SPEED - SUMMARY
For the 12 months between May 2012 and April 2013, speed tests were run using the SPEEDTEST.NET approximately twice a month. The average values over that period were:
Ping = 12.58 Download speed = 48.48 Upload speed = 11.56.
I forget what the exact profile was, but I think it was something like 52/20.
Speed tests run irregularly using the BT speed tester over the same period produced very similar results to those from SPEEDTEST.NET
The BT line fault occurred on 23 May, and in my case was not fixed until 5 June. Since then the speed has been crippled and SPEEDTEST.NET reported speeds of 28.06/8.19 immediately following the fault fix,
The speed has declined ever since until this evening (on the 6 June) it is only 16.75/2.1
Immediately following the fault fix, the BT wholesale speed tester reported a profile of 29.04/20 and an actual speed of 26.68/7.8.
Tonight (6 June) the BT wholesale site is reporting a profile of 17.42/20 and actual speeds of 17.13/4.1. Ping = 40
The speed tester accessed via My BT (the retail site) is reporting 17.4/4.11.
As at 6/6/13 (post re-connection) the BT site is forecasting a connection speed of 51.7/13.2 for my line.