'Low hanging fruit' is the work that will get done first.
BT will get round to the problem areas eventually but easier & quicker work will take priority ..... profits\targets rule.
Maximise what you can get your engineers to do, hence the pressure they are under to do everything as quickly as possible.
The main pain as a ultimate customer is the lack of visibility of the reason for the delay.
It may be 100% valid to do other things but you don't know why and I understand the frustration completely.
It is the way BT works and will not change unless there is an incentive to do so.
You cannot force a private company to do anything it does not want to do unless it is breaking some law. (And then you need to be 'persistent' 
)
That ...... right there ..... is what should be at the head of any new topic raised. It's admirable folk want to take an interest in FTTC roll-out, DLM, Rambo and so on ...... but to insist or expect a private company to make available their business-doings to all and sundry is simply ridiculous.
This isn't aimed at this thread btw, just a generalisation. 
@Black Sheep
Thanks for the support.
I appreciate your frustration on the other side of the fence as well.
I thought it needed to be said as frustrated as we are as customers the fact BT is private changes all expectations.
(These expectations are caused by the fact that a vital service is provide by what is now a private company but old attitudes still prevail from 'public ownership' days
)
We will soon be going through the same pain as the 'private Post Office' changes in ways we do not approve of.
