I know the real world is too boring for most of us, but waddya expect when we demand capital investment to meet our gadget thirst, ever decreasing real prices and moan whatever? Capita etc. deliver for their clients on the bottom line, and without that there's no business, whatever high falutin' ideals we might have. The complainers are a minority in any business, something we always choose to forget. And making the best of what you have isn't a sin, yet.