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Author Topic: Another outage discovered and being cured  (Read 2892 times)

waltergmw

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Another outage discovered and being cured
« on: April 12, 2013, 11:08:20 PM »

Gentlefolk,

Major outage report via Plusnet earlier this evening.

Kind regards,
Walter

Service: Broadband
Posted: Fri, Apr 12 2013 at 21:28:46
Subject: Broadband connectivity (74971) - NEW

We have recently received notification of a large BT Wholesale network outage that is causing connectivity problems for some of our broadband customers nationwide.

This is driving a significant volume of calls to our support centre.

BT Wholesale have identified the cause of the problem and we'll provide further updates as they are made available.

Apologies for the inconvenience.

Kind regards,

Chris Purvey
Customer Support
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kitz

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Re: Another outage discovered and being cured
« Reply #1 on: April 13, 2013, 12:06:40 AM »

Thanks for the head up walter
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waltergmw

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Re: Another outage discovered and being cured
« Reply #2 on: April 13, 2013, 08:19:39 AM »

Gentlefolk,

Plusnet report that the problem has been resolved:-

Service: Broadband
Posted: Sat, Apr 13 2013 at 01:22:46
Subject: Broadband connectivity (74971) - RESOLVEDService: Broadband
Posted: Sat, Apr 13 2013 at 01:22:46
Subject: Broadband connectivity (74971) - RESOLVED

.... Etc.
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anything