>> about 3 times today the internet connection has been down then after a short while it comes back on
What I suspect is happening is that you are suffering from what used to be known on fixed rate adsl as "
Low SNR, but as you will see from that page, those will be the typical symptoms that are happening.
You can confirm if this is the case by grabbing a copy of
Routerstats which will graph your SNRm over a period of time.
You already seem to have done most of what you can do to make the best of your part of the physical connection.. graphing your SNRm could be useful because it will help us see if there is a pattern to the drops in SNR. There may be a case of local REIN which can be identified... I dont want to get your hopes up too much, because long lines are susceptible to variance in noise... but at least it will help us see what is going on with your connection.
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If you can, I would also try and get a record of your neighbours line stats for comparison with yours, this could be useful ammunition should you need to fight a corner with BT... particularly if it turns out that your neighbours attenuation is quite a fair bit more than yours.
Im guessing here but if they do get the speeds you say, then it may be helpful if there is a spare pair that you perhaps may be swapped on to. A caveat with this, it may not be an easy job to get a swap particularly in remote locations and yet again I dont want to raise your hopes if nothing can be done.. but having those stats may show something for comparison and help strengthen your case to get a swap.
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Because youve had a few loss of connections I also strongly suspect that the DLM will increase your Target SNRm, this is turn may cause your sync speed to drop further. A more up to date record of your line stats would be useful.
My concern is the marker on your line stating over 75dB loop loss, and if the loss of syncs keep happening then eventually you may find yourself in a banded profile... but hopefully not yet.
If you want to try and take this further, we will be quite prepared to help you all we can by pointing out anything we can to help you strengthen your cause. Such as comparing stats with your neighbour, and also looking at routerstats graphs to see if we can spot any obvious
REIN.
Be prepared though for a wee bit of a learning curve - regrettably AOL is one of the ISPs who will try to fob you off - and therefore you will need to be armed with a bit of technical information to get it escalated further. In fact the information you need to learn, will be far more than the majority of AOL reps know, but if you stand firm eventually you may get put through to someone who also understands.
For starters you will need to understand :-
~ What is Attenuation? ~ What is SNR? ~ What is SNR Margin ~ What is Target SNRReading any of the other pages on Line Stats may also help understanding, but I appreciate SNR can sometimes take a while to get your head around, so if you need something clarifying please shout.
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Wish we had a more accurate date for FTTC... something you could try if you dont mind looking an idiot in front of your neighbours
... some people have reported that once the cabs are wired up to an electrical source they can hear an audible hum come from the DSLAM fans.
Whilst the cabs may be there, we dont know atm whether they yet have fibre to them nor if the internal DSLAM kit has been fitted... wiring up to an electrical source is usually the last thing to be done.
