Thanks for responding so quickly guys.
Bald_Eagle,
The install was on the 23rd Jan, however it had ongoing issues.
The line had it's profile reset on the 19th Feb when the boost engineer came, installed new overhead cabling to the house and completed a lift and shift which had just been left by other engineer. So I'm guessing this is effectively the new install date, as all previous config/DLM stats would have been reset?
I have not resync'd since apart from this morning when I wanted to see if the sync speed would increase. Does the DLM process cause resync's?
I understand the DLM process needs to complete, so I will now leave it as you suggested for a week or so.
Interesting point regarding the Hlog graph, maybe not related but a TDR test showed a spike at around 60m, although this was not checked again after the overhead cable install. The engineer thought some of the issue may have been with the old underground cabling from the pole to my house, as we could not determine the entry point or even it's routing with in the house. Although I don't believe there could have possibly been 60m of cabling from pole to master socket, this has now been totally bypassed with the new cable straight to the master socket to which the modem is connected.
I will run some more snapshots over next few days.
I do understand the line length is the biggest limiting factor the speed of my connection, so I need to be realistic in my speed expectations.
However I want to ensure I get the best service possible that I'm a paying for, especially after the extremely poor overall customer experience I feel I have had so far from BT with myself chasing everything. Saying that a couple of engineers have been really great, going the extra mile to help out.
Black Sheep,
Interesting information about the JDSU as none of the engineers knew about that function, they all said it just wont sync under 15Mb.
My connection I believe is from the Braintree exchange EABNT cab P7.
The FTTC cab is located here
https://maps.google.co.uk/maps?q=51.875859,0.513518&t=h&ie=UTF8&hl=en&view=map&ftid=0x47d8f1b7186fcd59:0x1a16bd8049cc3a5c&ftt=9&geocode=FTqQFwMd3dUHAA&split=0&sll=51.876200,0.516042&sspn=0.000653,0.005206&iwloc=A&ved=0CA8QpQY&sa=X&ei=H98oUfkfkdPxA47agNAGHave also attached full stats to present from the 19th Feb and latest sanpshot
Thanks again guys.