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Author Topic: Plusnet authentication  (Read 3194 times)


  • Content Team
  • Kitizen
  • *
  • Posts: 2774
Plusnet authentication
« on: February 08, 2013, 07:58:53 PM »


It's not clear if this is only Plusnet problem or whether others are affected.

Kind regards,

Service: Broadband
Posted: Fri, Feb 08 2013 at 19:40:50
Subject: Broadband connectivity issues (74410) - NEW

We've become aware of an issue causing authentication errors when trying to connect to the Internet.

This problem may also be causing customers to see BT Wholesale holding pages instead of the websites they are attempting to view.

We're currently investigating this issue and will provide an update as soon as we have more details.

Please accept our apologies for any inconvenience.

Kind Regards,

Chris Parr
Customer Support


  • Kitizen
  • ****
  • Posts: 3285
Re: Plusnet authentication
« Reply #1 on: February 08, 2013, 10:04:46 PM »

08/02/2013 @ 21:27

This is an update to the earlier posts regarding authentication problems resulting in customers being unable to browse or use other Internet applications.

We've now identified the issue and rolled back an earlier network change. We're seeing customers now coming back online and being able to use the Internet as normal.

If you're continuing to experience problems using the Internet following this issue, please power down your modem/router for 10 minutes before attempting to reconnect.

Please accept our apologies for any inconvenience this may have caused you.

Kind Regards,

Chris Parr
Customer Support