As I suspected my email conversations with Ms Victoria Povey, who works in the CEO's office and was asked by Ms Harding to take a look at my complaint, has not come to much. I explained how I felt that the problem had been mishandled mainly because of their procedures about weekend support and requested some feedback about how they might change things, but effectively I have had the brush off. They say my feedback is useful and will be considered if/when they review their procedures. I suspect nothing will happen unless they start haemorrhaging customers because of bad service, and to be honest this is probably only the second really badly handled incident I have experienced in 4+ years with TT, not bad considering some other ISPs.
As far as the forum is concerned just remember folks that if you open a thread dont post updates to it until a member of the support staff has added their comment, if you need to make changes or add info edit your post. The problem is that the forum staff work from the oldest updated thread to the newest which means everytime you post to your thread (or anyone else does) it goes down the priority list for being answered. Sadly there seems to be no way to lock your thread so only you and the support staff can post to it.
Stuart