Just a curiosity question really, but
Recently (for the last three months) I have been trying to persuade BT that they have an issue somewhere on the line, the issue is with Packet loss i have done everything on my end in order to try and resolve the problem testing everything and double checking all up to the point of the faceplate.
And It is still occurring...
Having complained to BT one final time and saying that if they do not resolve this problem within the allotted time period as stated within the terms and condition in the contract that was signed by both me and BT i would hold them in breach of contract, they finally admitted that they had a Major problem with this in my local area - (Mortlake Exchange)
The person on the other end of the phone also was typing down what i was saying - to the letter! and when I realised this was what he was doing i went on to say - it is all well and good have speed tests with results that are sent to the server but what about QoS and packet loss tests that get logged to the server with details shown to the customers, as these are what are causing my current problems. whenever I go to test my speeds it will take ages to load the site up then when the speed test finally shows itself and finishes loading, everything is fine and i get my full speeds, but what use is a good speed if I am losing Packets left right and center across the internet.
Well these notes were taken down and i received a phone call today from BT
"good afternoon My name is ....... this is a call from BT. You reported a fault yesterday about the Packet loss and we escalated it to the technical specialist team we are currently working on this problem and we will get back to you with any updates about your faults, but we do have a resolution for the problem and we are working on this."
Maybe Just maybe if they had these tests available for the public on their test connection servers we could have resolved this issue 3 months ago when the problem started! - instead i am going to have now claim back what i am entitled to and BT are going to essentially lose a month and a half of broadband payments from myself after the credit for this major disruption in service is applied to my account...
