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Author Topic: READING AREA : DEGRADED SERVICE - Update 3 - Resolved  (Read 2721 times)

Azzaka

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READING AREA : DEGRADED SERVICE - Update 3 - Resolved
« on: January 03, 2013, 11:58:59 AM »

BT Incident Reference:   144       Issue :   3    
    Detected Date:   03/01/2013       Detected Time:   10:45
    Start Date:   03/01/2013       Start Time:   10:45
    Anticipated Clear Date:   03/01/2013       Anticipated Clear Time:   17:00
    Next Update Date:   03/01/2013       Next Update Time:   16:30
    
    Incident Headline:    : READING AREA : DEGRADED SERVICE
    
    Incident Details:    At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
    Progress Details:    All scripts have been run as of 14:42 restoring service to all customers across all affected ERX. BT Wholesale are carrying out further checks to confirm customer service is stable. Next update 16:30.
« Last Edit: January 03, 2013, 03:33:28 PM by Azzaka »
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renluop

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Re: READING AREA : DEGRADED SERVICE - Update 3 - Resolved
« Reply #1 on: January 03, 2013, 03:42:34 PM »

Same as this one?
STRINGW was down well before time on BT notice and not up to after 7am.
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Azzaka

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Re: READING AREA : DEGRADED SERVICE - Update 3 - Resolved
« Reply #2 on: January 03, 2013, 05:16:30 PM »

Aye thats when it started. Was fixed about 9am and then came back with a vengence about 10:30am.
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