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Author Topic: Major Service Outage  (Read 3399 times)

waltergmw

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Major Service Outage
« on: December 03, 2012, 10:14:26 AM »

Gentlefolk,

Herewith another missive ex PlusNet.

Kind regards,
Walter

Service: Broadband
Posted: Mon, Dec 03 2012 at 09:51:43
Subject: Broadband Connectivity (IMT42291) - NEW

We're currently experiencing an issue that's resulted in some customers being disconnected from the internet.

This has been caused by an MSO (major service outage) affecting the following dialing codes:

01905, 0121, 01452, 01564, 01684, 01242, 01865, 01789, 0129, 01827, 01527, 01432, 01543, 01926, 01600, 01386, 01676, 01386, 01384, 01885, 01453, 0162275, 0127373

Our suppliers' engineers are investigating at present, as soon as any more information becomes available we'll update this post.

Kind Regards,

Chris Purvey
Customer Support
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Azzaka

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Re: Major Service Outage
« Reply #1 on: December 03, 2012, 10:21:05 AM »

Update: From BT

Geographical area: Multiple Locations nationwide including Stepney Green, Faraday and Birmingham
Associated IRaMS report: IMT42291/12
Current Situation: Session drops are being seen for around 17,000 21CN WBC end users. Investigations continue via technical bridge
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Azzaka

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Re: Major Service Outage
« Reply #2 on: December 03, 2012, 11:46:27 AM »

Update: Mon, 03/12/2012 12:00

It has been reported to us by BT that there are currently incidences across the UK affecting their network. As a result some customers may have lost access to the internet between 7:00 and 9:15am this morning and these services will have remained offline.

Areas affected include Birmingham and London. BT are investigating the issues and further updates will be reported here when available.

This now affects customers dropping from around 6am this morning right up to 10:20. Around 300 Zen customers have been affected so far this morning however some of those in Birmingham have reconnected.
« Last Edit: December 03, 2012, 11:51:19 AM by Azzaka »
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Azzaka

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Re: Major Service Outage
« Reply #3 on: December 03, 2012, 12:27:44 PM »

Update: We should start to see customers coming back up. But itís unclear how long this process is going to take!

   Incident Headline:    21CN WBC : MULTIPLE BRAS : PARTIAL LOSS OF SERVICE   
        
    Incident Details:    Some of your 21CN services may have been affected.   
    Progress Details:    Fault has been identified and service is now manually being restored, This work will take between 2 to hours to complete. The next update will be at 14:00.    
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Azzaka

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Re: Major Service Outage - Resolved
« Reply #4 on: December 03, 2012, 02:28:54 PM »

Progress Details:
The cause has been diagnosed as a software upgrade issue. Service is being restored to affected users as quickly as possible. There is currently no estimated time for full restoration of service.
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waltergmw

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Re: Major Service Outage
« Reply #5 on: December 04, 2012, 02:02:16 PM »

Just to complete this saga, Plusnet recorded that the problem had been resolved yesterday 3 Dec 2012.

Kind regards,
Walter
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kitz

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Re: Major Service Outage
« Reply #6 on: December 05, 2012, 06:58:42 PM »

Thank ye both
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