Computers & Hardware > Android & other hand held devices
Am I the only one? Samsung phone issues
staffsman:
I own a Samsung Galaxy Ace phone and it is quite good EXCEPT........
Over a week ago I was told (over the net) that a new version of Kies was available. For those who don't know kies is the software that comes with Samsung product that allows phones and pads to link and sync with their PC's. Among other things it allows syncing with MS Outlook so that I can carry my schedule in my pocket. This is a must for me. I should add at this point my wife has a Samsung Galaxy Note which also has access to Kies. She also was offered an update of Kies.
Since we both downloaded Kies v2 we have not been able to sync. ( I have uninstalled, re-installed, repaired, all sort to no avail.) She uses her laptop I use my PC and they are not networked so are completely separate.
However I can't find any mention of this Kies problem anywhere. It must be affecting others, I'm not paranoid enough to think Samsung are targeting me alone but I cannot find it mentioned anywhere on the web. Does anyone know of or are experiencing Samsung/Kies problems?
The Samsung Customer Support center is a joke. It has taken me nearly two weeks of telephone calls and emails to get completely nowhere.
Ray
broadstairs:
I used to have a Samsung phone and do remember that when I tried a new version of Kies it was not compatible with my phone which was nearly 2 years old. Could it be the same for you?
Stuart
PS I no longer use the Samsung phone - I have a Sony Xperia S.
staffsman:
--- Quote from: broadstairs on November 11, 2012, 01:47:19 PM ---I used to have a Samsung phone and do remember that when I tried a new version of Kies it was not compatible with my phone which was nearly 2 years old. Could it be the same for you?
--- End quote ---
No my phone is only a 4 months old and has the most recent upgrades and the Note is only one moth old so that isn't the problem. Wish that it were. I could just buy new and move on.
Ray
tonyappuk:
I have only recently bought a smartphone a Samsung Galaxy Y and this was only forced upon me after I threw my old basic Nokia in the Marina off my boat! But I digress. Being new to smartphones I tried to embrace the new technology and downloaded Kies and tried for several days to get my phone to talk to my PC but I was never entirely successful. I would have to say that Kies is most unsatisfactory software and not the least bit intuitive. That said people do seem to be able to use it but I don't envy you getting Outlook to sync with a new version if it is as unfriendly as the the first version you had. And I would confirm that help on the net is not readily available. This is not much use to you but I wish you luck!
Tony
staffsman:
--- Quote from: tonyappuk on November 11, 2012, 04:32:56 PM ---I have only recently bought a smartphone a Samsung Galaxy Y and this was only forced upon me after I threw my old basic Nokia in the Marina off my boat! But I digress. Being new to smartphones I tried to embrace the new technology and downloaded Kies and tried for several days to get my phone to talk to my PC but I was never entirely successful. I would have to say that Kies is most unsatisfactory software and not the least bit intuitive. That said people do seem to be able to use it but I don't envy you getting Outlook to sync with a new version if it is as unfriendly as the the first version you had. And I would confirm that help on the net is not readily available. This is not much use to you but I wish you luck!
Tony
--- End quote ---
Hi Tony I have actually been using Kies v1 for sometime. It is very poor as software goes but did work to some degree. I could keep my scheduled up to date at least, but then the b*******ds sent me version 2. That has never worked.
The Support team does leave a great deal to be desired. But I shall persevere. It is the fact that I can't find anyone else who seems to be having my trouble...............
Such fun!
Ray
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