IMHO more likely they are waiting on an order to get more Centrals installed. We all know it takes several months to do so.
Ah. I sort of know the answer to that.
Virgin Media did a deal this year (Easter?) for C&W to carry their data, and to convert VM (ADSL) users over to LLU (as C&W now own the infrastructure built by Bulldog - though they sold the customers to Pipex, C&W retain the infrastructure).
Now, knowing all of the above (that your customers are *soon* to be migrated to LLU), who in their right mind would approach BT and request more 'BT Centrals' capacity?!?
nb: *soon* - being a business term that translates as 'sometime between now and the end of time'.
Instead, you 'manage the situation' (another business term) - which translates as 'do nothing'.
Now, I happen to know that VM have done nothing, as my best friend works in network support at C&W. I've asked him about the VM data (which they should be handling), and I've been told that they are still waiting to migrate VM over. As it currently stands, VM data is carried on the old Energis network. C&W are still waiting to migrated VM customers onto their NGN (Next Generation Network).
And there's the rub.
Converting the Virgin Media ADSL customers over to LLU (on C&W) is not an overnight job. Each exchange will require an engineer visit. Presumably done in some kind of roll-out, rather than customer-by-customer.
Virgin Media have lied to us for as long as I've been a customer (7mths), and if you listen to them now, a "fix is coming in the New Year".
Of course, "New Year" could mean "Nov 2008". You might be at the start of the roll-out, or at the end. There's no way of telling (yet). All you can hope is that if you are left until the end, that as customers leave the BT Centrals there is suddenly enough bandwidth for you - until you are migrated.
I'm leaving ASAP. I shall be requesting they forfeit my 'leaving fee', and I shall seriously consider a claim in the small claims court by way of minor compensation for the hassles I have had, and the work I have had to put into managing my connection for them (eg. writing the BAMfinder).
I recommend all Virgin Media (ADSL) customers do the same - and I will gladly help any that choose to do so. Just ask.
Baz