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Author Topic: BT Stepney emergency equipment replacement  (Read 2729 times)


  • Content Team
  • Kitizen
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BT Stepney emergency equipment replacement
« on: September 28, 2012, 04:01:49 PM »


It might just be worth remembering this PlusNet note for anybody with a current connectivity problem.

Kind regards,

Service: Broadband
Posted: Fri, Sep 28 2012 at 12:43:24
Subject: Emergency BT maintenance (35279) - NEW

We've been made aware by our suppliers of a problem at Stepney Green that may be causing broadband performance issues for our customers. This may be affecting customers nationwide.

To resolve this issue our suppliers are temporarily disconnecting customers from the internet to move them to a different piece of hardware. This should only result in a short period offline for anyone affected.

Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

We'll leave this Service Status thread open whilst we monitor this and will provide another update later this afternoon.

Kind Regards,

Chris Purvey
Customer Support