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Author Topic: Advance notice of Broadband works  (Read 2325 times)

waltergmw

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Advance notice of Broadband works
« on: September 17, 2012, 04:06:43 PM »

Gentlefolk,

This note from Plusnet might alert any unfortunates to a possible reason for any difficulties.

Kind regards,
Walter

___________________________________________________________________

Service: Broadband
Posted: Mon, Sep 17 2012 at 15:53:49
Subject: Planned BT Network Maintenance - Week commencing 17th September

When's this work happening?
Early hours of most days this week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between Midnight and 6am.

18th September
Nationwide

19th September
Sheffield / London Catford / Wolverhampton

20th September
Nottingham

21st September
Sheffield / Cardiff / Edinburgh / Lincoln / York

Although these are the areas we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any end users having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind Regards,

Chris Purvey
Customer Support
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renluop

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Re: Advance notice of Broadband works
« Reply #1 on: September 17, 2012, 04:51:48 PM »

Perhaps some of the rare times that turning off the router overnight is advised?
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kitz

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Re: Advance notice of Broadband works
« Reply #2 on: September 17, 2012, 08:43:39 PM »

Thank you for posting walter.
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Please do not PM me with queries for broadband help as I may not be able to respond.
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