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Author Topic: No email access to my O2 account from a BTinternet account  (Read 11284 times)

toulouse

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No email access to my O2 account from a BTinternet account
« on: September 17, 2012, 11:25:33 AM »

I wonder of anyone could help with the following.

SWMBO has recently bought a notebook computer and is using BT Internet as her ISP, but is having some problems when emailing to my O2 account. Email to all of her other contacts appears to go through OK. Over the weekend we tried looking into why the email that she was trying to send to me was being rejected by her mail server, and on closer inspection it would appear that my email address <username@o2.co.uk>, (where username is my real O2 username) has been marked as a source of spam and is on some BlackList. Why this should be the case, I have no idea, but I would like to get it sorted.

Could someone point me in the direction of where I might find out a little more about this.


Thanks in anticipation

toulouse
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HPsauce

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Re: No email access to my O2 account from a BTinternet account
« Reply #1 on: September 17, 2012, 11:31:46 AM »

That seems implausible, please try to copy (cut and paste) the entire "reject" message here, masking any private components as minimally required.

Sure it's not just a spelling mistake in the name?  ;)
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toulouse

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Re: No email access to my O2 account from a BTinternet account
« Reply #2 on: September 17, 2012, 11:47:27 AM »

Thanks for that HP. As far as I could tell from a very brief look yesterday, she had addressed everything OK. When I can get access to the relevant data, probably this evening, I will copy and paste it all for further scrutiny. I definitely don't like the fact that my O2 email address may have been marked as a source of spam, although having said that I do get email to my O2 account from all over the place, so it's more than likely something 'weird' with her setup, I guess.

Thanks for responding.
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People tell me that I ought to get out more. But in the words of the great Homer J Simpson, "Yeah, but what ya gonna do ?"

HPsauce

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Re: No email access to my O2 account from a BTinternet account
« Reply #3 on: September 17, 2012, 11:52:48 AM »

Spam filtering just doesn't work that way, hence my "implausible" comment.
The exact evidence should reveal more.  8)
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kitz

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Re: No email access to my O2 account from a BTinternet account
« Reply #4 on: September 17, 2012, 01:17:15 PM »

>>  Spam filtering just doesn't work that way, hence my "implausible" comment.

Agree.   
It could perhaps be that its her email address that is being rejected o2 or your own spam filters and therefore being bounced back to her. If her email client has not been set up correctly on the lappy it may not be authenticated/using port 25 which some mail servers may reject.
 
As HP says we need to see the full reject message.
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toulouse

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Re: No email access to my O2 account from a BTinternet account
« Reply #5 on: September 17, 2012, 01:43:53 PM »

Thanks Kitz. I'll have to wait until this evening when SWMBO finishes work, and look into it a bit further then. From the brief look at it yesterday before she rushed me out to watch 'Anna Karenina', it definitely looked as if it was my O2 email address that was marked as a 'spammer'.

More, later.......

 
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kitz

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Re: No email access to my O2 account from a BTinternet account
« Reply #6 on: September 17, 2012, 02:09:38 PM »

Code: [Select]
Your message did not reach some or all of the intended recipients.

      Subject: Test
      Sent: 17/09/2012 14:03

The following recipient(s) cannot be reached:

      'username@o2.co.uk' on 17/09/2012 14:03
            550 relay not permitted

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kitz

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Re: No email access to my O2 account from a BTinternet account
« Reply #7 on: September 17, 2012, 02:23:33 PM »

Im having fun trying to send mail to you..  now Im getting this

Quote
This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:

  'user@o2.co.uk
    SMTP error from remote mail server after RCPT TO:<'user@o2.co.uk>:
    host mail.02.net [82.132.141.69]: 550 RCPT TO:<'user@o2.co.uk> User unknown

 :-[
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toulouse

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Re: No email access to my O2 account from a BTinternet account
« Reply #8 on: September 17, 2012, 02:28:40 PM »

Hiya Kitz,

That looks very similar to what SWMBO got if I remember correctly.

My actual O2 username is 'toulouse1712'.

I also have a further 3 PMs from you, but I don't appear to be able to access them through your site - they appear to be timed at 14:00, 14:03 and 14:07

Is it something that I've done, as I don't recall changing anything recently ?
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People tell me that I ought to get out more. But in the words of the great Homer J Simpson, "Yeah, but what ya gonna do ?"

HPsauce

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Re: No email access to my O2 account from a BTinternet account
« Reply #9 on: September 17, 2012, 02:43:42 PM »

I'll give it a go as well.....

Just out of interest is this an O2 email account connected to a mobile phone number?
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HPsauce

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Re: No email access to my O2 account from a BTinternet account
« Reply #10 on: September 17, 2012, 02:51:02 PM »

My actual O2 username is .............
Just out of interest I logged into MY (legacy) O2 account that I haven't used in ages.
The first thing it asked me was whether I wanted to change my logon to an email address - it could be any that I own/control.
I declined that but just went to check my details; it showed an email address that I own/control that is nothing whatsoever to do with O2.

In fact I'm not sure that I have an O2-supplied email address at all..................
Do you?  :baby:

Edit: Yes I do, I sent myself an email to "username"@o2.co.uk via Gmail and it arrived OK.
I also sent you one and have not had any error message (yet).  :angel:
« Last Edit: September 17, 2012, 02:54:55 PM by HPsauce »
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toulouse

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Re: No email access to my O2 account from a BTinternet account
« Reply #11 on: September 17, 2012, 02:53:36 PM »

Ok, I got the message from you HPsauce.

The O2 email account is indeed connected with an O2 mobile phone, but I do use their Home Phone and Broadband service.

I don't know if this is significant (or relevant even), but SWMBO is using Windows Live Mail to try and send to my O2 account. Just to add to the confusion, I have also recently purchased a notebook and have successfully used Windows Live Mail to send an email to my O2 account. I'm just going to try and reply to that to see if it gets through to my Windows Live Mail account.
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People tell me that I ought to get out more. But in the words of the great Homer J Simpson, "Yeah, but what ya gonna do ?"

HPsauce

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Re: No email access to my O2 account from a BTinternet account
« Reply #12 on: September 17, 2012, 02:56:21 PM »

Possibly the contact entry is corrupted; I'd try again just typing the address in directly in the "To:" field.
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toulouse

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Re: No email access to my O2 account from a BTinternet account
« Reply #13 on: September 17, 2012, 03:06:19 PM »

For HPsauce Re my O2 email account

When I signed up with them for Home Phone and Broadband I was asked to choose a username, and I selected 'toulouse1712'. It occurs to me now, though, that I had previously registered with them when I first got an O2 mobile phone, some years ago. If I remember correctly my Broadband and Home phone account was linked to my originally registered mobile phone account, but that does use a different email address, a combination of my short form name and some random numbers. Don't know if this helps or hinders getting to the root of the current 'problemette'.   
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ECI (approx 750 metres)

People tell me that I ought to get out more. But in the words of the great Homer J Simpson, "Yeah, but what ya gonna do ?"

HPsauce

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Re: No email access to my O2 account from a BTinternet account
« Reply #14 on: September 17, 2012, 03:15:37 PM »

I was just thinking that you may either have multiple accounts or an account with an email address that is not the account name.
However the tests show it's fine with your username @ O2.co.uk.
All points to a (hopefully simple) error on the system in question.
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