Been long time lurker, have gleaned some good advice on here, but need some advice myself now.
Long story, but I will keep it short, was getting high pings 60ms or higher, frequent disconnections, stability issues, low download/ upload speed,buffering,etc having to reboot HH3, & BT modem frequently to restore some normality.
Problem been dragging on for several months now,got so fed up with issues, so complained, after numerous calls, emails, made some progress, I had my ports changed on the cabinet.
Things were better for a while, but upload speed is slowly getting slower, tried a Draytek 2750n for week, still getting micro disconnections, looking at Draytek log, sometimes only 15-20 seconds.
Asked for a line shift to another pole which is closer to my house, & would halve the distance from the cabinet presently around 750mtrs down to 330mts, according to engineer it would make no difference to my performance, yet my neighbour who is on the pole i would like gets around 60/12 compared to my 43/5.
Thought about having a new line. as it's on offer on the BT site site, then having old line switched off, but Openreach flatly refuses to install the new line.
Most of the problem seem to increase going over to Infinity 2, which I blamed on poor line quality & distance to cabinet, & engineer confirmed this, saying 'you can get a degraded signal due to quality of the line'.
Perhaps I should put up with the speed I have, but would you be happy paying £26 per month for the current speed & issues, when a better speed is available only 50' away.