Hi
I have been on O2 LLU for 2.5 years and been very happy. £9.50 per month for unlimited usage and a very steady sync speed of 5.2-5.8mbps. This contrasts with my early years of BT-based broadband (Powernet, Freedom2Surf and AAISP) where I had intermittent services and sync rates rarely exceeding 4.5mbps. All in all I have been a happy punter.
In this last week, speeds have dropped by 40% which looks very much like the recurrence of problems from the past. For instance, several years ago, it took about 18 months to find a faulty line card in the exchange, and recent events are reminiscent of that. My guess is that something in the PCP or exchange has been damaged or knocked, as Openreach have been beetling around recently, presumably provisioning fibre services. The irritating thing is that O2 refuse to investigate because the lower line speed is "within tolerance". So unless whoever affected my line carries out an equal and opposite act, I may well be stuck with 40% lower speeds.
Therefore I am kind of pushed towards fibre.
I am concerned though that I might move to a fibre service and carry over a latent fault, which will then affect my fibre service as well. In provisioning fibre, do the engineers check and repair/move/adjust all my line connections (house, PCP, exchange) - thus eliminating faulty connections as the source of problems? Leaving only (presumably) the quality of the cable from PCP to home as the source of connection problems?
Thanks in advance.
John