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[snadge]

http://www.openreach.co.uk/orpg/home/updates/briefings/generalbriefings/generalbriefingsarticles/gen06112.do

When it becomes apparent that Openreach is unable to resource an appointment, Openreach will proactively call the end user at the earliest opportunity but at the latest during the scheduled appointment slot to re-negotiate a new appointment. Where possible and convenient for the end user, we will endeavour to despatch the engineer later the same day.

This will speed up the reappointment process and will not require any input from the CP unless we are unable to contact the end user.

If we are unable to contact the end user on the day of the scheduled appointment, we will make 2 further attempts, approximately 4 working hours apart, to contact the end user during the 24 hours (excluding Saturdays, Sundays and Public and Bank Holidays) following the appointment, during which time the order or fault will be held open.

If Openreach is unable to contact the end user after 3 attempts we will pass the job to the CP. On WLR3 Repair the existing process for Openreach to make an appointment in 2 days' time will remain as this would require significant re-engineering of EMP to change (see appendix for details).

At each stage of this process we will send appropriate KSU messages or provide notes updates to the CP with status updates. The Order and Fault Tracker will also be updated. CPs wishing to check progress of appointments should view the Tracker to check that the job has been allocated to an engineer.

End users calling CPs for appointment confirmation when the "Engineer Assigned" flag indicates allocation (set to "Y", as shown below) should be told "their job has been allocated and an engineer will be with them shortly". End users calling CPs for appointment confirmation when the "Engineer Assigned" flag has not been set to "Y" should be told "their job is still awaiting allocation but to expect an engineer to arrive within the allocated slot".

[silversurfer44]

Thanks for the heads up Snadge.

Whatever happened to plain old English though. We are not Americans that understand all these acronyms.
What's a CP in this context
and  WLR3
and EMP

If they must use these acronyms then why can't they put some sort of a legend for us numpties?

[Black Sheep]

Thanks for the heads up Snadge.

Whatever happened to plain old English though. We are not Americans that understand all these acronyms.
What's a CP in this context
and  WLR3
and EMP

If they must use these acronyms then why can't they put some sort of a legend for us numpties?

CP= Communications Provider
WLR3= Wholesale Line Rental 3
EMP= Equivalence Management Platform

Have a good day now y'all. 

[Black Sheep]

PS ...... If I said those examples above, are probably 2% of all the acronyms we use, I'd probably be under-stating.

You should see the notes we get on jobs, especially if the job has been 'pinged about' to various departments such as 'Planning/Survey', 'Second Stage Repair', 'Pole Testers' etc etc .............. bloody hieroglyphics are easier to read. 

[HPsauce]

CP= Communications Provider
WLR3= Wholesale Line Rental 3
EMP= Equivalence Management Platform

And that's supposed to be an explanation? 
The "man on the Clapham omnibus" hasn't got a hope. 

[Black Sheep]

He didn't request an explanation though, HP ............ just a 'Legend'. 

Google the wording and the rest will become clear. 

[silversurfer44]

  I'm glad I mentioned it.

[kitz]

I suppose to be fair, that the briefing was for CPs and not for the general public, therefore they would be expected to know what the acronyms meant 

[Black Sheep]

I suppose to be fair, that the briefing was for CPs and not for the general public, therefore they would be expected to know what the acronyms meant 

Spot on Kitz, but just to throw fuel on the fire, we regularly get messages from above requesting that we don't use acronyms in our notes. The CP's have apparently complained that they don't understand them. The ironic thing is, they use more acronyms than we do, and different CP's use different ones. It really is akin to learning another language.

[silversurfer44]

Ah Ah! I've found a website where I can look up those acronyms. Posted a link in Interesting Sites.

CP stands for Candle Power 
Or is Content provider?

or any one of the 328 explanations.

[Black Sheep]

He he he ....... good point SS.

[renluop]

Could be that
acronyms======> acrimony.