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Author Topic: o2 contract running out next week.......  (Read 15546 times)

UncleUB

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Re: o2 contract running out next week.......
« Reply #15 on: July 08, 2012, 03:48:00 PM »

Quote
When I left BT they gave me a MAC code straight away over the phone
Maybe they couldn't wait to get rid of you.  :-X

I watch this space with baited breath.

Lol Colin


Received an email from O2 saying that the accessory I requested is on its way,accessory being the jiffy bag to send the router back.But no MACcode,just phoned them and was told it was requested from Openreach yesterday but no arrived as yet.They will request it again.
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GigabitEthernet

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Re: o2 contract running out next week.......
« Reply #16 on: July 08, 2012, 04:32:13 PM »

It depends on not only the ISP, but also the staff member one gets, the day of the week, etc. The list is virtually endless. However, if you don't get it within 30 days you can complain as that is the rule set by OFCOM (?).
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happy37

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Re: o2 contract running out next week.......
« Reply #17 on: July 09, 2012, 11:50:23 AM »

Well I asked for a MAC off O2 yesterday lunch time,as yet I'm still waiting for it to arrive via email.

Edit....They have just told me it takes 24 hours to arrive?

When I left BT they gave me a MAC code straight away over the phone.  :shrug2:

Tbh they didn't put up much of a fight to keep me as a customer,they ask why you are leaving,as soon as you mention fibre they chuck the towel in.


UncleUB et al,

Good morning - I thought that I'd pop back with an update to my question.

I called o2 again at the weekend.

A deal was given to me - this was another 12 months contract with the same speeds on the same Standard/Legacy package at £6.95 a month with 6 months free thrown in as well.

However, like UncleUB has also stated, I am also looking to be a lot more with my Internet connection than before.

So, I bit the bullet and ask the lady that I was speaking to about o2's Fibre offering, or if there were going to be any in the future?

"Not this year, she says.......it's still being talked about, and we are not sure when we will launch these."

Having heard this, I asked for my MAC code as I wanted to be totally honest as to why I was moving on.

@UnkyUB:-

Got my MAC code on my mobile as well as by email yesterday!

o2 told me that it should arrive within 24 hours, and hey presto, it did!

When should I give this to my new provider PlusNet?

I have signed up to PlusNet and the Value Fibre offering for £16.49 a month - 40mb down, and 2mb up.

Can someone please tell me how I can find out 2 more things?

1. Does PlusNet FTTC use DLM?
2. How can I find out which FTTC cabinet I will be connected to?
My postcode is BR1 4PU.

I know that there is a spreadsheet that I can check that can tell me about this, but would be grateful if someone could confirm this or post up a link to a download of that.

If there is any other useful info about PlusNet that people would like to share/tell me about, then please do.

Thanks.

happy37
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UncleUB

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Re: o2 contract running out next week.......
« Reply #18 on: July 09, 2012, 12:23:54 PM »

Hi Happy

I would give the Mac to Plusnet now,it will take over a week to get switched over,which should avoid the £15 charge quoted by O2.

Regarding which cabinet you are connected to I'm not sure,the right people to ask are burakkucat,Waltergmw,or one of our members who have Openreach connections.

This is a table giving rough speed estimates as to where you house is in regards to the street cab.This is for Digital Region,not sure if it works the same on BT's network

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happy37

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Re: o2 contract running out next week.......
« Reply #19 on: July 09, 2012, 12:38:50 PM »

Hi UncleUB

Thanks for that info - much appreciated.

I will pass on the MAC code to PlusNet then - what would happen if I waited, and why would o2 charge £15......IIRC, there was something in their email about a seven day period?

Re. which cabinet I might be connected to, could burakkucat, Waltergmw or anyone else "in the know" please let me know more about this, please?

As I said, my postcode is BR1 4PU and my exchange is Catford (LSCTFD)

I've looked at the "PCP to Postcode 13042011" csv report, and it states this for my exchange:-

LSCTFD   CATFORD   BR1 4PU   {LSCTFD}{p53}   0   100   13.61   5a   Yes   FTTC

Has this information been updated since then in a newer spreadsheet, and what does all this mean, please?

@UncleUB:-

Good luck with your move to Origin Broadband - when do you switch over?

Regards

happy37
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UncleUB

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Re: o2 contract running out next week.......
« Reply #20 on: July 09, 2012, 01:35:49 PM »

Quote
@UncleUB:-

Good luck with your move to Origin Broadband - when do you switch over?

Regards

happy37

They have given me the 23rd July as an approximate date to switch over

Your Mac code is only valid for 30 days from issue,so I think if you haven't switched over inside 30 days you would need another Mac.I'm sure if this is in correct then someone will be along to give you more info.
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silversurfer44

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Re: o2 contract running out next week.......
« Reply #21 on: July 09, 2012, 01:52:16 PM »

Quote
Your Mac code is only valid for 30 days from issue,so I think if you haven't switched over inside 30 days you would need another Mac.
That is what I was told in the 3 emails I was sent, UncleUB.
If it expires just ring them up and they will issue a new one, or so it says.

Someone at OR is going to be busy on 23rd July.
« Last Edit: July 09, 2012, 01:58:17 PM by silversurfer44 »
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UncleUB

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Re: o2 contract running out next week.......
« Reply #22 on: July 09, 2012, 02:14:53 PM »

Quote
Your Mac code is only valid for 30 days from issue,so I think if you haven't switched over inside 30 days you would need another Mac.
That is what I was told in the 3 emails I was sent, UncleUB.
If it expires just ring them up and they will issue a new one, or so it says.

Someone at OR is going to be busy on 23rd July.

I'm well stocked up with various medicines...... ;)

If it goes as smooth as my switch over day from BT to O2 I shall be very happy  :)
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happy37

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Re: o2 contract running out next week.......
« Reply #23 on: July 09, 2012, 02:15:41 PM »

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That is what I was told in the 3 emails I was sent, UncleUB.
If it expires just ring them up and they will issue a new one, or so it says.

Someone at OR is going to be busy on 23rd July.

I also got 3 emails and 2 texts from o2 with my MAC code.

Seems like that they want to push leaving customers out the door when they go!    :P

Oh, and by the way, call it coincidence, but my new Fibre install with PlusNet is also on Monday 23rd July.

Openreach will indeed be busy on that day!

Good luck UncleUB!    :)

Regards

happy37
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BritBrat

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Re: o2 contract running out next week.......
« Reply #24 on: July 09, 2012, 02:15:53 PM »

Sorry not read the whole thread.

O2 are terrible if your exchange is Sky unbundled get Sky BUT IF NOT LLU AVOID LIKE THE PLAGUE as it is as bad as O2.

Looks like you are in luck:

But you will now have to also have Sky phone contract. But from others have said it is not that bad a deal.

Quote
LLU xDSL presence at your exchange

You are connected to the Catford telephone exchange.

The following table details the availability of LLU services at your location.
AOL is available in your area
O2 / Be Unlimited is available in your area
C&W is available in your area
TalkTalk (CPW) is available in your area
Digital Region is not yet available in your area
Sky Broadband / Easynet is available in your area
« Last Edit: July 09, 2012, 02:52:38 PM by BritBrat »
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BritBrat

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Re: o2 contract running out next week.......
« Reply #25 on: July 09, 2012, 02:24:31 PM »

Just checked my exchange:

Quote
FTTC status: 2013

Does that mean I may get fibre next year?
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silversurfer44

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Re: o2 contract running out next week.......
« Reply #26 on: July 09, 2012, 02:44:23 PM »

Yes in a word.

As for 23rd July :whip:
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UncleUB

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Re: o2 contract running out next week.......
« Reply #27 on: July 09, 2012, 02:58:03 PM »

Quote
Sorry not read the whole tread.

O2 are terrible if your exchange is Sky unbundled get Sky BUT IF NOT LLU AVOID LIKE THE PLAGUE as it is as bad as O2.

Tbh Britbat I'm an O2 LLU customer and have been very happy with as an isp(its not O2's fault I live a long way from the exchange).Their access (non LLU) package is another story,terrible by all accounts.

I have always found their c/s very helpful and have had very few broadband problems in 3 years I have been with them,If they could have offered me fibre then no way would I have left.
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happy37

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Re: o2 contract running out next week.......
« Reply #28 on: July 10, 2012, 08:03:20 PM »

I fully agree with UncleUB's point here.

o2 are indeed a great ISP, and I've also had no issues with them since I joined.

I was on o2 LLU as well.

Their Customer Services and tech support teams were always on the ball, and still are, IMO.

Quote
If they could have offered me fibre then no way would I have left.

Precisely my reason for moving on now as I want to do more with my Internet connection.

Lastly, can anyone please help me locate my FTTC cabinet?

How is this done?

Apparently, it's PCP 53, the postcode is BR1 4PU and my exchange is Catford. (LSCTFD)

Thanks.

Regards

happy37
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burakkucat

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Re: o2 contract running out next week.......
« Reply #29 on: July 11, 2012, 01:47:33 AM »

Lastly, can anyone please help me locate my FTTC cabinet?

How is this done?

Apparently, it's PCP 53, the postcode is BR1 4PU and my exchange is Catford. (LSCTFD)

I'll repeat what was mentioned in a recent PM as an example of "how to find one's PCP" --

Quote
With regards to the Street View images of Google Maps, please remember that they were all taken some years ago! As to locating your PCP, number 53, the only sure-fire way to find it is to tour the streets. Perhaps use the images to locate those cabinets nearest to your home that may possibly be number 53 and then physically go & inspect each one for its identifying number. Another method that may help is to plot the mid-point of each postcode area whose telephone lines are connected via that cabinet. Then, once that information is considered in relation to the Catford exchange location, it should give you a potential target area to search. Of course, to try and use that technique, you will need to know all the other postcodes served by number 53 . . .

Code: [Select]
[ajb@Duo2 Postcode_to_PCP_December_2011]$ grep P53 *.csv | awk -F, '/LSCTFD/ { print $3 }' | sed 's/14/1 4/' | pr -t -4
BR1 4PU   BR1 4QA     BR1 4QX       BR1 4RT
BR1 4PX   BR1 4QE     BR1 4QY       BR1 4RU
BR1 4PY   BR1 4QF     BR1 4QZ       BR1 4RY
BR1 4PZ   BR1 4QR     BR1 4RA       BR1 4SL

And there they are. All sixteen of them, freshly extracted from the December 2011 file.  ;)

There is one other way. Keep a look-out for an Openreach engineer in your neighbourhood and then just ask her/him where the particular PCP of interest is located.  :D
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