Kitz ADSL Broadband Information
adsl spacer  
Support this site
Home Broadband ISPs Tech Routers Wiki Forum
 
     
   Compare ISP   Rate your ISP
   Glossary   Glossary
 
Please login or register.

Login with username, password and session length
Advanced search  

News:

Author Topic: Upgraded to 21CN - Now no phone or internet connection  (Read 1395 times)

acwest

  • Just arrived
  • *
  • Posts: 12
Upgraded to 21CN - Now no phone or internet connection
« on: June 02, 2012, 08:56:12 AM »

Hi,

Yesterday i was upgraded to 21CN, and at about 14.30 my internet went off line, for the upgrade i assume. But it is now the following morning and i still have no phone connection, there is no dial tone and my router says: ADSL Link Down. I have tried plugging to phone into the test socket and it still didnt work. I phoned my broadband provider and they said it was a problem with the phone line and that a BT engineer will need to be called out. Is there any checks i need to do to make sure it is not on my side of the equipment so i dont have to pay for the call out? Or does anyone have any information as to why this would have happened. Any help is greatly appreciated/
Logged

kitz

  • Administrator
  • Senior Kitizen
  • *
  • Posts: 31915
  • Trinity: Most guys do.
    • http://www.kitz.co.uk
Re: Upgraded to 21CN - Now no phone or internet connection
« Reply #1 on: June 02, 2012, 10:03:15 AM »

I think you have already performed about the only check you can do in circumstances like this. :(

It sounds like something has gone wrong with the jumpering.... so will need an engineer at the exchange to fix this.
Logged
Please do not PM me with queries for broadband help as I may not be able to respond.
-----
How to get your router line stats :: ADSL Exchange Checker

acwest

  • Just arrived
  • *
  • Posts: 12
Re: Upgraded to 21CN - Now no phone or internet connection
« Reply #2 on: June 07, 2012, 10:49:57 AM »

Hi, a BT engineer came this morning and the problem was indeed at the exchange and has now been fixed ;D thanks
Logged

burakkucat

  • Global Moderator
  • Senior Kitizen
  • *
  • Posts: 25920
  • Over the Rainbow Bridge
    • The ELRepo Project
Re: Upgraded to 21CN - Now no phone or internet connection
« Reply #3 on: June 07, 2012, 06:01:02 PM »

Thank you for the update. We are happy to read that you are now reconnected.  :)
Logged
:cat:  100% Linux and, previously, Unix. Co-founder of the ELRepo Project.

Please consider making a donation to support the running of this site.