Subject: Broadband network outage (71130) - NEW
At approximately 4.00pm BT Wholesale suffered an unexpected network outage that disconnected a significant number of our broadband customers.
Whilst most customers should be able to get back online now, some will need to reboot their modem or router in order to re-establish a connection. Also, some customers may notice that they are redirected to BT Wholesale landing pages, in the event of this happening please power down your equipment for 20 minutes before attempting to reconnect.
If this doesn't work, then we suggest you try forcing a connection via the configuration pages for your router.
Due to this outage, the network may be out of balance. However if we do need to perform any intrusive balancing at all we will make a further announcement.
In the meantime we'll leave this particular thread open and we'll provide another update later today.
Apologies for the inconvenience,
Kind regards,
Adam Walker
Customer Support