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Author Topic: BT Radius failure  (Read 2474 times)

waltergmw

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BT Radius failure
« on: May 12, 2012, 10:11:19 AM »

Gentlefolk,

As reported by Plusnet.

Kind regards,
Walter


Service: Broadband
Posted: Sat, May 12 2012 at 09:30:57
Subject: BT RADIUS Failure (71329) - NEW

We have been made aware of a problem a 08:06am this morning which affected all 20CN and 21CN lines that are routed through Manchester.

This will affect customers across the UK and is not local to the Manchester region.

Our suppliers are currently investigating this issue and will be providing us further updates as soon as possible.  Please accept our apologies for any inconvenience caused.

Kind Regards,

Oliver Cockram
Customer Support
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waltergmw

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Re: BT Radius failure
« Reply #1 on: May 12, 2012, 11:09:38 AM »

Service: Broadband
Posted: Sat, May 12 2012 at 11:02:08
Subject: BT RADIUS Failure (71329) - UPDATE

This is an update to the earlier announcement regarding connection problems identified with 20CN and 21CN lines that are routed through Manchester.

Our suppliers have informed us that they have identified the cause of the issue and replacement equipment is now being taken to site, we have been advised to expect the next update at 14.00hrs today.

Please accept our apologies for any inconvenience caused.

Kind Regards,
Oliver Cockram
Customer Support
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waltergmw

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Re: BT Radius failure
« Reply #2 on: May 12, 2012, 04:51:22 PM »

Gentlefolk,

It is indeed good news to see that BT believe they have restored their mission-critical services.

It is to be hoped that they will review their operational spares so that such failures will be of a much shorter duration in the future.

Kind regards,
Walter

_______________________________________________

Service: Broadband
Posted: Sat, May 12 2012 at 15:30:38
Subject: BT RADIUS Failure (71329) - RESOLVED

This is an update to the earlier announcement regarding connection problems identified with 20CN and 21CN lines that are routed through Manchester.

Our suppliers have now informed us that they believe they have rectified the problem and customers should now be able to reconnect.

Please accept our apologies for any inconvenience caused.

Kind Regards,
Oliver Cockram
Customer Support
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