Concur with most of the sentiments above. It really is a nightmare conversing with genuinely polite people, who have to stick to a script. Luckily for we engineers, we can perform a SNR reset (20 & 21CN) via WHOOSH if the circuit is owned by BT, and it's within the engineers security remit (IE - Geographical settings such as 'Lancs & Cumbria', 'Docklands' etc etc).
Playing DA here though, was there a reason the DLM had capped the circuit at 500Kbps, Walter
There could be an underlying fault somewhere ??
I deal with most ISP's at some time or other. Some will just do a 'reset' without so much as looking at the circuits history. It makes me wonder how many of these jobs come back as 'Repeat Reports' against engineers who are new to the job, or after a quick-fix ?? Other ISP's will pass you around stating it's not in their juradstiction. From experience, I genuinely find SKY to be the most informed, aware, switched-on call advisors. They answer the calls almost immediately and are prepared to actually listen to what's been done, and what needs to be done. They will always perform various tests and then draw informed conclusions.
The creme-de-la-creme though are BTO's (formerly BTw employees) very own techy guys. These are the guys that drill right down into the metrics of the circuit, and are very much like some of you guys on here deciphering graphical data and then forming their own conclusions. They would
NOT just do a SNR reset because somebody called Walter rang up on behalf of another EU, I'm afraid.
SS ......... not sure what you mean by stating BT "Got the network" by default ?? Who else was going to "Get it" ?? That was the reason it was split from the GPO and floated on the stock-market. When it was seperated from the GPO, it became BT. As a regular on here, surely you must have read other threads about BT's commitment to it's End Users etc etc. You just can't go making sweeping statements like "BT has no interest in its minions that use the system". They have a C.O.P. laid down by Ofcom that they have to adhere to rigidly, that is the polar opposite of that statement.
I understand folks frustrations, off-shoring is never a good thing, but is a tact employed by thousands of businesses. The other issue is that people only write or talk about their bad experiences on these forums. For every 'bad' there will be a helluva lot more 'good' experiences that are never documented.
I'll say it again, I understand more than most the problems with off-shoring, but to say the whole company doesn't care about it's customers because of this, is just not correct.
