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Author Topic: Nuisance PPI calls  (Read 18626 times)

burakkucat

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Re: Nuisance PPI calls
« Reply #30 on: April 23, 2012, 06:56:04 PM »

Quote
Of interest, have any of you with ex-directory successfully traced where your number was obtained (only applies to calls that address you by name, 'Mr Muddle', 'Mr Cat' etc?

In my case, no.  :no:
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Oranged

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Re: Nuisance PPI calls
« Reply #31 on: April 23, 2012, 07:25:29 PM »

Oh my!

Makes you wonder if its worth registering with TPS?


I notice this is what the TPS site says

Quote
Complaints received about receipt of live unsolicited direct marketing calls are processed by the TPS complaints team. Where appropriate TPS writes to the organisation involved asking for an explanation of why it has called a TPS registered number and request that it removes the number from its call lists.

The TPS has no enforcement powers, on a regular basis TPS passes appropriate complaints that fall within the TPS remit (complaints relating to receipt of live unsolicited direct marketing call) over to the Information Commissioner's Office (ICO), who are the UK independent supervisory authority reporting directly to the UK Parliament. It is the ICO's responsibility to look at non-compliant organisations and take appropriate action. If you wish to follow up on a complaint that TPS has investigated on your behalf please contact the ICO directly

Better still is what the DMA and DMC state in the Code of Practice

http://www.dma.org.uk/content/dm-code-practice

Quote
Calls must not be generated by random number or sequential dialling,
manually or by computer

In-house suppression
file : 21.19 Members must therefore operate and maintain an in-house
suppression file, listing recipients who have indicated that they do not
wish to be contacted by telephone. Members must have documented
procedures to ensure that all such names have been blocked from the
telephone contact lists used by them or on their behalf (see para 5.81
above).

TPS/CTPS : 21.20 Members must also ensure that no list containing telephone numbers
is used for marketing purposes unless it has been cleaned against
the Telephone Preference Service (TPS) or Corporate Telephone
Preference Service (CTPS) files. Members must ensure that such
a list is cleaned against the most recent TPS or CTPS file no more
than 28 days before supply, although a user may choose to clean it
again before use. [N.B. Members may use their own list (i.e. a list
of those with whom they have an established relationship) without
cleaning against the TPS or CTPS file, as long as the individual or
corporate subscriber has provided their telephone number (i.e. it is
not sourced) and it was made absolutely clear at the time of collecting
the telephone number that the data subject may receive telemarketing
calls to that number]. The individual or corporate subscriber must
have been given an opportunity to object to receiving marketing when
the telephone number was collected (see para 5.90 above).

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sevenlayermuddle

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Re: Nuisance PPI calls
« Reply #32 on: April 23, 2012, 08:33:19 PM »

http://www.dma.org.uk/content/dm-code-practice

The trouble with a code of practice of course is that it has no enforceability, it simply sets stands of behaviour.

If the people behind these PPI calls are good upstanding citizens with high moral standards then they will of course aspire to good behaviour and hence they will adopt the code of practice. 

If on the other hand, they are despicable money-grabbing low-life, aiming to make a fast buck from a second rip off on those who were already ripped off by the banks, then one would have to question the likelihood that they would adhere to a code of practice.

I am sure there is more than one organisation behind the calls, and I do not mean to imply any personal judgement as to which of the above scenarios is most likely for any particular caller  :lol:
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Oranged

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Re: Nuisance PPI calls
« Reply #33 on: April 24, 2012, 11:55:55 AM »

Which is why everybody registered with TPS should lodge a formal complaint with them every time they receive unsolicited calls. TPS then report those companies to ICO :

Quote
Complaints handled by TPS and Corporate TPS are included in a regular report sent to the Information Commissioner's Office (ICO) who are the body responsible for enforcement.

If people don't complain then how does TPS/DMA/DMC/ICO get to hear of the transgressors ?
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roseway

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Re: Nuisance PPI calls
« Reply #34 on: April 24, 2012, 12:50:39 PM »

Good point.
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  Eric
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