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[Floydoid]

Kitz... what's a VM BAM?

Virgin Media Broadband Aggregation Machine? lol

Shouldn't that be: Virgin Media Broadband Aggravation Machine?

[kitz]

 

[mr_chris]

lol

[tuftedduck]

Too b*****y true, floydoid !! 

Still going like the clappers here, surfing away just for the sake of it !

[Pwiggler]

they must have had a look round the back of their 'internet computer' and found your network cable was loose??

[tuftedduck]

The only loose thing around here is my brain.

Who else would have been dumb enough to take this treatment from an ISP as long as I have ??

Still no MAC, but if they think that a short term upping of speed is going to hold thier customer, they will think again.

What is the name of the organisationto go to if the MAC does not come through, not Ofcom, the other lot.

[mr_chris]

Dunno.. are you thinking about Trading Standards?

[tuftedduck]

After using my new superfast googling machine, I think I am meaning ICSTIS, but they are now PhonePayPlus . apparently.

[Pwiggler]

tufty - icstis is the premium phone number regulators .... do u mean cisas??

http://www.cisas.org.uk

[tuftedduck]

That's the one, pwiggler, thank you.

[guest]

Ermmm Cisas are an arbitration service - they won't (unless I'm WAY out of touch) help you get a MAC.

Ofcom are the people for that - they still have what they call an "Active Compliance Unit" dealing with MACs. Complain to them that you haven't got your MAC and you'll get one

Cisas and Otelo are arbitration services which you can't go to unless your complaint has been ongoing for 3 months or you have a "deadlock letter". Why anyone bothers with them is beyond me

[tuftedduck]

Ofcom it is then, thank you rizla.

[kitz]

OFCOM rules say that they have to provide you with a MAC within 5 working days.

[tuftedduck]

Just a quick update for those of you who are so bored that you read my posts (  ), despite five e-mails and three phone calls to Virgin Media, the first mail being on 12th November, I have not yet received my MAC 

Report, complaint and log etc going off to Ofcom tomorrow am. 

[kitz]

>> despite five e-mails and three phone calls to Virgin Media, the first mail being on 12th November, I have not yet received my MAC