hi, since Friday I have had no access to my plusnet service so no internet (I am having to come to the library every day). I sent a message to plusnet on Saturday, and they replied yesterday. My question was given a number, and their reply was "See Question *" (* being the number of my question)! As this was not exactly helpful I am wondering if I can get some help here? (I have just tried to access their site to see if there is anything further but cannot get on). Right, so far I have reset the router, tried ipconfig /release and /renew, and today went back to the router's home page to find the line stats, as follows:
Line Attenuation Downstream 39 db, upstream 10.5 db
Noise Margin " 5 db, " 24 db.
I wanted to add this to my Question in PN. Now, I think the noise margin (downstream) (is that the SNR?) is very low and that this means PN should ask BT to send an engineer, is this right? And if it is very low can I do anything, eg could I contact BT and ask them to send someone or should I only go via PN.
IP Config /all provides:
Ethernet:
Phys Address 00 12 3F DO 57 4B
DHCP enabled: Yes
Autoconfig enabled: Yes
IP addy: 192 etc .2
subnet: 255.255.255.0
Gateway: 192 etc .1
DHCP server: 212.159.13.49 and .50
Wireless:
Phys Address 00 12 FO 6F 07 AF
DHCP Yes
Autoconfig Yes
IP add: 192 etc 0.3
Subnet as above
Gateway 192 etc.1
DHCP 192 etc.1
DNS Server: 192 etc .1
Does anyone thing resetting winsock or TCP/IP protocol would help me?
I can't be without a home internet connection as I am looking for a job and so many companies now only want applications on line.
As an aside, what do people think of PNs service? I have tried phoning but you are left on hold such a long time. I went thro' the menus and tried leaving a message but I really don't think that worked. All that remains is leaving a message via the website and that resulted in me being told to look at my question again. On their forum others tell a similar sad story.
Sorry this is so long winded but I really would appreciate some help on how to get some service from them, and advice re the snr. Many thanks,
Julie