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Author Topic: BT Outage but recovering  (Read 2296 times)


  • Content Team
  • Kitizen
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  • Posts: 2774
BT Outage but recovering
« on: January 26, 2012, 06:31:36 PM »


Just FYI

Kind regards

Service: Broadband
Posted: Thu, Jan 26 2012 at 18:00:50
Subject: Broadband Connectivity (70047) - NEW

At approximately 5.22pm a large BT Wholesale network outage resulted in a large number of our customers losing connectivity to the Internet.

Our monitoring suggests that customers started reconnecting around 5.40pm although we are yet to receive notification from BT that the problem is resolved.

If you are experiencing problems connecting then we suggest you try powering off your modem or router for thirty minutes before switching it back on and attempting to reconnect.

Please accept our apologies for the inconvenience.

Kind regards,

Bob Pullen
Customer Support