Oh dear, what a pig's ear of a situation.
There are two people to whom you must recount the details of that nonsense --
Ian Livingston and
Richard Branson, the big "cheeses" of the
BT and
Virgin groups, respectively.
For the former, an e-mail message to
Ian.Livingston AT bt.com will reach his office.
For the latter, I'm sure another Kitizen will be able to provide the contact address.
